Multilingual vacatures

Multilingual Customer Service and Support agents

PC Specialist Ltd is a well-established company in the computer industry, specialising in providing customised computer systems. We are currently seeking multilingual customer service agents to join our team at our state-of-the-art service centre in Heerlen.

About PC Specialist Ltd: With roots dating back to 2003, PC Specialist Ltd started as a small system integrator for tailor-made computer systems. Over the years, the company has experienced remarkable success and substantial growth. Today, we are one of the largest custom computer system integrators in the United Kingdom and Europe. Our headquarters are located in Wakefield, West Yorkshire, with an additional service centre in Heerlen, the Netherlands.

We are currently hiring staff for this Service Support Center in the Netherlands. We would like to motivate multiple language speaking agents to apply on this very challenging role. French, Danish, Swedisch, Finnish, German, Dutch, Portuguese, and other European languages.

At PC Specialist Ltd, we pride ourselves on delivering customer-focused service. Our sales are conducted entirely online through our innovative website, providing customers with the convenience of ordering customised systems directly. To ensure the highest level of customer satisfaction, our Support Service Center handles warranty claims, system upgrades, repairs, and the distribution of new products. We also offer multilingual customer support for both pre-sales and after-sales inquiries.

Responsibilities:

• Provide professional technical support, sales assistance, and aftersales support to customers.
• Handle customer inquiries via phone, email, or chat.
• Accurately process customer information in our administrative system, including order management and credit notes.
• Guide Process payments and refunds as necessary.
• Collaborate with our production and administration departments when required.
• Monitor and report customer satisfaction levels.

Requirements:

• Basic knowledge of current computer components and configuration.
• Familiarity with windows operating systems.
• Basic troubleshooting skills for hardware and software issues.
• Customer service experience, preferably through phone calls and emails.
• Excellent written and verbal communication skills.
• Punctuality, reliability, flexibility, and a genuine care for our customers.
• Interest in the latest technology, games, and software.

Desirable Skills :

• Basic knowledge of current computer components and configuration.
• Customer service experience, preferably through phone calls and emails.

Extra’s (Benefits) :

A good working and private life balance.
Free parking.
Casual clothes.
Company discount.
Team outings and other events.

Office times:
Monday till Friday From 08:30 until 17:00 (NL Time)

Job Type: Full-time

Pay: From €2.704,00 per month

Ability to commute/relocate:

• 6412 Heerlen: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT related: 1 year (Required)
• customer support / service: 1 year (Required)

Language:

• English (Required)
• Dutch (Preferred)

Work Location: In person