Hospitality Manager vacatures in 3512 Utrecht Binnenstad

40 hours | TrainMore Utrecht Janskerkhof

As Club Manager at TrainMore, you’re the heartbeat of the club. You lead with energy, inspire your team to perform at their best, and take ownership of your club’s results. You’re responsible for creating a high-performance culture where service, sales and team development come together.

You don’t just talk the talk — you walk it. You know what great hospitality looks like, and you thrive in a fast-paced, commercial environment. You’re sales-driven, member-focused, and you love seeing your club grow. Ready to lead your own club? Apply — we’d love to meet you.

Key Responsibilities

• You lead the daily operations of the club – from member experience to safety, staffing and cleanliness.
• You take ownership of your club’s commercial performance, including budget and KPI management.
• You drive local sales and marketing efforts to grow the member base.
• You recruit, train, and develop a strong and motivated team — from personal trainers to front desk staff and cleaners.
• You create a positive and professional team environment that drives engagement and performance.
• You are the go-to person for both members and your team — you set the tone and lead by example.
• You act as the local face of TrainMore and ensure brand standards are met at all times.
• You collaborate with HQ and regional stakeholders to align on goals, strategy and performance.
• You demonstrate proactive thinking and coach your team to do the same.
• You understand how to control costs without compromising on quality — and can give examples of how you’d do this in a club environment.
• You celebrate achievements and know what it takes to consistently meet and exceed targets and KPIs such as member growth, retention and NPS.

You

• Proven experience in sales with a strong track record of hitting and exceeding KPIs.
• A background in hospitality or other customer-facing environments with a service-first mindset.
• Excellent communication skills — confident when engaging with both teams and stakeholders.
• A hands-on, proactive attitude and a natural leadership style.
• A track record of building strong, high-performing teams.
• Results-driven, with a strong sense of accountability and ownership.
• A personal passion for fitness, health or sport — and you lead by example.
• Stakeholder management experience.
• Experience in the fitness or leisure industry is a plus, but not essential.

We offer

• Competitive salary plus 8% holiday pay based on your annual salary
• 26 days holiday (based on full-time employment)
• Pension plan to support your future
• Join our Work in Club Programme and experience life on the gym floor
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1
• Remote working option for up to 10 days a year based on full-time employment
• One day a year for charity work: give back and make an impact

• A personality assessment may be part of the hiring process.

Are you ready to lead your own club and grow with one of the most exciting fitness brands in the Netherlands? Apply now and show us what you bring to the team.