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Job Post Details

Technical Solutions Specialist
GA International
·
3.3
Thuiswerk
Fulltime
Snelsollicitatie

Vacaturedetails

Geen salarisinformatie beschikbaar
Fulltime
Via Thuiswerk

Volledige vacaturetekst

As an industry leader for the past twenty years, GA International offers complete laboratory labeling solutions to the hospital, academic, government and commercial sectors. We are headquartered in Laval, QC with operations in the US, Netherlands, UK.

GA International is looking for a motivated and customer-focused Technical Solutions Specialist to join our remote team. This role is critical in providing product expertise, executing customized client requests, and ensuring seamless resolution of customer-reported issues. You will play a key role in bridging technical knowledge with outstanding customer support!

Responsibilities

  • Act as the primary point of contact for customers on technical product and application-related inquiries, ensuring timely and effective issue resolution.
  • Serve as a product and solutions expert, supporting the team where deeper expertise is required.
  • Advise customers on product selection based on their specific laboratory applications.
  • Ability to provide technical support for printers and printing-related issues.
  • Provide and oversee the execution of customized solutions tailored to client needs.
  • Investigate and analyze customer complaints; coordinate with cross-functional teams to conduct failure investigations and deliver resolutions.
  • Troubleshoot customer inquiries and escalate when necessary.
  • Continuously improve technical support procedures, tools, and best practices.

Qualifications

  • Minimum of an M.Sc. in a biomedical field, with relevant laboratory experience.
  • Previous experience in a customer-facing or service role is an asset.
  • Strong technical knowledge of laboratory procedures, including working with cell lines, DNA, sample storage in liquid nitrogen, freezers, and other laboratory equipment.
  • Strong organizational skills with the ability to multitask and maintain attention to detail in a fast-paced environment.
  • Analytical mindset with strong problem-solving skills and the ability to identify and implement process improvements.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and build trusted customer relationships.

Job Type: Full-time

Work Location: Remote

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