Accountmanager Technische Producten vacatures

We’re looking for a digital and tech-savvy Account Manager to take ownership of our Dutch-speaking customers and e-commerce business across the Netherlands and Belgium. You’ll manage the complete customer journey for your market, from the first inquiry and product consultation through quotations, pricing, order processing and invoicing to technical support and aftersales.

Customer contact is entirely inbound and handled primarily by phone and email. This is not a traditional sales role. The focus is on understanding what customers are trying to achieve, advising them on the right solution, and taking responsibility for everything that follows.

You’ll work directly with B2B customers across a wide range of industries, from small and medium-sized businesses to multinational organisations and Fortune 500 companies. Many are technically experienced within their own field and expect a capable counterpart who can understand their application, ask the right questions, get to grips with technical requirements, and translate these into clear and practical advice. You don’t need to be an engineer. What matters is that you’re a strong communicator, learn quickly, are comfortable with technology, and enjoy figuring things out.

That ownership extends beyond your day-to-day customer work. Beetronics is a fast-growing international e-commerce organisation with a flat structure and short lines of communication. You’ll have significant autonomy within your market, while also having the freedom to take on projects and initiatives across the business based on your skills and interests.

WHAT YOU’LL DO

• Take end-to-end responsibility for incoming customer requests from our Dutch-speaking B2B customers across the Netherlands and Belgium
• Handle customer inquiries by phone and email and help customers identify the right professional monitor or touchscreen solution for their application and requirements
• Prepare quotations, determine pricing, process customer orders, and handle invoicing
• Manage relationships with recurring customers and key accounts
• Provide technical support and take ownership of customer requests through delivery and aftersales
• Maintain and improve product information and content across our Dutch-language webshops and marketing channels
• Work with colleagues across the organisation to improve processes, tools, and the overall customer experience
• Take ownership of projects and initiatives beyond your core responsibilities based on your skills and interests. Previous examples include creating customer use cases, FAQs, manuals, SEO and SEA content, and improving internal processes and tools

YOUR PROFILE

We’re looking for someone with strong communication skills, a high level of digital proficiency, and the ability to quickly understand technical products and applications. You communicate confidently and professionally, both on the phone and in writing, and can adapt easily to different customers and levels of technical expertise.

You learn quickly and are naturally resourceful. When you encounter something unfamiliar, you investigate, use the information and tools available to you, and work towards an answer or solution. You’re comfortable making decisions independently, managing your own workload, and knowing when to involve others.

• Bachelor’s degree or equivalent professional experience
• 5+ years of relevant professional experience
• Excellent written and verbal communication skills in Dutch and English
• Experience in a customer-facing role involving technical products, product consultation, or technical support
• A genuine interest in electronics, AV, monitors, touchscreens, or other technical hardware
• Strong digital skills and the ability to quickly learn new software, CMS platforms, AI tools, and online business systems
• A proactive, resourceful, and independent way of working
• B2B experience is a plus

WHY YOU SHOULD APPLY

• A varied role with direct responsibility for your own customers and market
• A high level of autonomy and room to take ownership of your own projects and ideas
• Work directly with professional customers across a wide range of industries, without cold calling or outbound sales
• Hybrid working, with a minimum of two days per week from our Amsterdam office
• 25 days of paid vacation
• International team events bringing colleagues from different markets together
• Work in a rapidly growing international company with a modern, highly digital way of working and short lines of communication
• Professional and personal development opportunities through training and courses
• The best office lunch you’ll find

ABOUT BEETRONICS

Beetronics is an international e-commerce organisation and manufacturer of high-end display solutions for specialised industries and professional applications. We design, manufacture, and supply professional monitors and touchscreens that are integrated into the solutions of small and medium-sized businesses, multinational organisations, and Fortune 500 companies worldwide.

Today, Beetronics serves customers through dedicated local webshops and regional offices, with our display solutions deployed in professional applications in more than 100 countries. Our products are used across a wide range of industries, including industrial automation, warehousing and distribution, marine, retail, hospitality and food service, automotive, railway, AV and broadcasting, and healthcare.

Job Type: Full-time

Pay: €4.750,00 - €5.500,00 per month

Work Location: Hybrid remote in 1016 Amsterdam Centrum