world business service b.v. vacatures

Assistant Manager – Kyatcha Rotterdam

About Kyatcha

Kyatcha is a modern Japanese fine dining restaurant group with locations in Rotterdam and The Hague, established in 2018. Kyatcha Rotterdam is situated in the vibrant Leuvehaven district by the harbor, where guests enjoy a sophisticated, cosmopolitan dining experience that blends traditional Japanese cuisine with a creative modern twist. We pride ourselves on high-quality dishes (from exquisite sushi and sashimi to innovative signature plates) and an elegant ambiance that has earned praise for our attentive service and stylish atmosphere. Our culture is people-driven and collaborative – we believe in listening to our guests and team, sharing knowledge, and growing together as we strive to amaze all senses with our culinary artistry.

Role Summary

As the Assistant Manager at Kyatcha Rotterdam, you will be the right hand of the General Manager and a key leader on the restaurant floor. This is a highly visible, hands-on role in which you set the tone for service each day, ensuring every guest enjoys a world-class dining experience. You will maintain an active floor presence – greeting guests, solving issues, and guiding the team in real time to uphold our fine dining standards. By leading by example, you’ll foster a culture of professionalism, warmth, and impeccable hospitality.

Beyond the day-to-day operations, you will also take on a strategic role in driving Kyatcha’s success. The Assistant Manager works closely with the General Manager to brainstorm and implement ideas that elevate the guest experience and increase average guest spend. You will monitor business performance, identify opportunities to improve service or sales, and help execute initiatives to grow revenue. This position comes with significant growth potential: for the right candidate who excels in the role, there is a clear pathway to advance into a future General Manager position.

Key Responsibilities

• Leadership on the Floor: Serve as a visible leader during service, actively engaging with guests and employees to ensure an exceptional dining experience at all times. Act as the primary point of contact for guest inquiries, special requests, or issues, and handle these with professionalism and warmth.
• Real-Time Staff Supervision: Oversee and coordinate the front-of-house team in real time. Monitor staff performance against our documented service standards, providing immediate feedback and hands-on correction or support when you observe areas for improvement. Ensure that service flows smoothly and standards are consistently met throughout each shift.
• Coaching & Team Development: Train, mentor, and develop restaurant staff to maintain a consistently high level of service. Organize pre-shift briefings, share menu knowledge (food and beverage), and instill guest-focused service habits in the team. Foster a positive environment built on teamwork, continuous learning, and mutual respect.
• Quality & Service Excellence: Uphold and enforce Kyatcha’s standards of quality in all areas of the guest experience. Ensure that everything from table settings and timing of courses to staff appearance and interaction is in line with a fine dining establishment. Promptly address any service snags or guest complaints, turning challenges into opportunities to impress.
• Strategic Guest Experience Enhancement: Work with management to introduce ideas that delight guests and encourage higher engagement and spending. This could include refining upselling techniques, curating special menu experiences, coordinating events, or other creative initiatives to elevate the overall guest experience and increase the average spend per guest.
• Business Support & Operations: Assist the General Manager in operational and administrative tasks that keep the restaurant running efficiently. This includes scheduling and staffing, inventory oversight, and ensuring compliance with health, safety, and hygiene regulations. Use your business acumen to help analyze sales and service metrics, contributing to decisions that improve revenue and profitability.
• Revenue Growth & Innovation: Take an active role in executing strategies to grow the business – for example, supporting marketing promotions, loyalty programs, or partnerships. Consistently look for on-the-ground insights (like guest feedback or dining trends) and share these with the management team to help refine our offerings and drive repeat business.
• Acting-in-Charge & Continuous Improvement: Step into the General Manager’s responsibilities when they are off-site or during your duty shifts. Ensure continuity of leadership and that high standards are maintained at all times. Demonstrate initiative by continuously seeking ways to improve operations and guest satisfaction. By taking on additional responsibility and excelling in your role, you will effectively pave the way for your own growth into a future General Manager position.

What We’re Looking For

• Experience & Maturity: At least 3 years of leadership experience in high-end restaurants, preferably in fine dining or Japanese cuisine. Candidates must be 25 years or older, bringing a mature, proactive, and professional demeanor to the role.
• People Management Skills: A proven ability to manage, coach, and inspire a diverse service team. You can train staff in service excellence, communicate expectations clearly, and foster a positive team spirit even in a fast-paced environment.
• Guest-Focused Communication: Excellent communication and interpersonal skills. You are confident and courteous in engaging with guests, adept at handling feedback or complaints, and able to guide the team with clear instructions. Fluent English is required (Dutch language skills are a plus).
• Hands-On & Solution-Oriented: A leader who leads by example and isn’t afraid to roll up their sleeves. You stay calm under pressure and are quick to troubleshoot issues on the spot, always looking for effective solutions that keep service on track.
• Commercial Acumen: Commercially driven mindset with an understanding of how great hospitality and business results go hand-in-hand. You have experience with techniques to drive sales (e.g. upselling, promotions) and can interpret basic restaurant performance metrics. An ability to think strategically about improving guest spend and loyalty is important.
• Professional & Technically Savvy: Strong organizational skills and reliability. Comfortable with the administrative side of management – from using point-of-sale and reservation systems to basic MS Office or scheduling tools – to ensure smooth operations. (Having familiarity with inventory management and cost control is a plus.)
• Passion & Commitment: Above all, a passion for hospitality and a genuine commitment to providing an outstanding guest experience. You take pride in your work, continuously seek to learn about our cuisine and culture, and are excited about growing with the company.

What We Offer

• Competitive Compensation: A monthly salary in the range of €3,000–€4,500 (gross), commensurate with your experience and qualifications.
• Dynamic Fine Dining Environment: The chance to work in a thriving modern Japanese fine dining restaurant that is both upscale and forward-thinking. You’ll be part of a brand known for quality and innovation, serving guests who appreciate excellence.
• Leadership & Growth Opportunity: A pivotal management role with significant responsibility and autonomy. You will work side by side with an experienced General Manager and gain exposure to the business side of restaurant operations. For a high-performing individual, this role is a springboard to a future General Manager position – we are committed to internal growth and will actively groom the Assistant Manager to take on more senior leadership.
• Team Culture & Support: A positive, team-oriented work culture that values collaboration and personal development. We believe in sharing knowledge, listening to new ideas, and helping each other succeed. You’ll join a passionate team that treats each other with respect and enthusiasm.
• Training & Development: Ongoing training in service standards, product knowledge (from sushi preparation to our curated selection of sake and wines), and leadership development. We invest in our team’s growth – expect mentorship, coaching, and opportunities to attend workshops or tastings to deepen your expertise.
• Perks & Benefits: Meals on duty (enjoy delicious staff meals from our kitchen), uniform or dress code provided, and employee discounts when dining at Kyatcha. We offer paid holidays and adhere to all labor regulations, ensuring a healthy work-life balance. Additional benefits (such as travel reimbursement or bonus incentives) can be discussed based on your performance and the company policies.

Job Type: Full-time

Pay: €3.000,00 - €4.500,00 per month

Work Location: In person