world business service b.v. vacatures

The Opportunity:

Discover the enchanting fusion of Eastern and Western influences in Amsterdam, at a prestigious international 5-star hotel. Immerse yourself in a world where cultural fusion entwines seamlessly. We take pride in delivering authentic service and exceptional experiences to all our guests. To enhance our dedicated team, we are seeking an enthusiastic Spa Manager who embodies positivity and a commitment to 5-star excellence. If you are ready for a new challenge and aspire to contribute to The Leading Hotels of the World, then continue reading!

The Spa, located in the prestigious Zuid area of Amsterdam, offers a renowned wellness sanctuary dedicated to providing tranquil and rejuvenating experiences for our clients. Our spa boasts a range of holistic treatments, massages, and beauty services aimed at promoting relaxation, wellness, and balance.

Who we are: Cocon Company

COCON came to life in 2020, inspired from our passion for helping people de-stress, fostering self-connection, enhancing holistic well-being and promoting general harmony and tranquility in our lives.

Our approach is steeped in compassion, meticulous attention to detail and a true commitment to offering the best conditions to our team, our partners and stakeholders. This approach has allowed us to become the largest provider of massage therapies for the most esteemed residences, 5-star hotels, and spas in Amsterdam. We commit to doing better every day with integrity and humility.

“We aspire to kindle a spark of wellness, inspire serenity and restore balance to body and mind in an ever-rushing world.”

At the heart of our company lies a deep-seated commitment to leave no stone unturned in caring for and enriching the lives of those we touch. We actively cultivate a spirit of positivity, a belief that every positive action we take sets in motion a ripple of prosperity. By living out our values daily, we're not only crafting a brighter future for ourselves, but we're positively influencing every life we touch. This dedication and commitment to our values - to positive impact, empowerment, integrity, excellence, and compassion - is the lifeblood of our team and the very essence of our DNA.

Who you are:

Cocon company is committed to being of service and providing a 5-star experience to our valued guests. We hope you are too. You are someone who finds meaning or purpose in being of service to others and expressing that through 5 star luxury customer service. You have a high standard of customer service excellence, demonstrated experience in driving revenue, a sharp eye for detail and love building strong relationships.

• You have a minimum of 3-5 years spa management experience or experience in a similar management role within a 5 star hospitality environment.
• You have strong leadership skills, lead by example and are able to inspire and manage a diverse team of therapists and receptionists.
• You have demonstrated experience with financial reporting, can read and understand where you can impact the P&L and forecasting.
• You are tech savvy, organised and have demonstrated experience with systems, shift scheduling and have used appointment management software. If you have used Fresha or Table check, that's a bonus.
• You have excellent communication and interpersonal skills.
• You are a self-starter, able to look around corners and manage your and your team's resources accordingly to deliver exceptional service and maximise capacity.
• You are familiar with the LQA - Leading hotels of the world assessment and comfortable maintaining the daily SOP’s with the team to reflect that level of 5-star standard
• You are flexible to work weekends and holidays as required.
• You are someone who enjoys staying close to the numbers of the business and being creative with marketing and partnerships to drive revenue.
• You are a natural sales person who always takes the opportunity to upsell and enhance the guests' experience.
• You get satisfaction in maintaining the highest standards of customer experience.
• You are someone who takes pride in being a brand ambassador for 5 star luxury
• You have ideally been a therapist in a 5-star hospitality environment before and happy to still do treatments when occasionally required.
• You are fluent in English (Dutch is a plus but not a requirement)

What you get:

Together with your colleagues, joining our diverse and passionate team offers continued opportunities to grow, as our business continues to expand internationally. It's not all work, we also like to have fun and arrange regular ‘borrels’ to connect, laugh and maintain our uplifting caring culture. Next to that:

• You get a 30% discount at the hotel and Michelin star restaurants
• Travel allowance of €0,23 per kilometre for distances of 5 kilometres or more
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam
• Enjoy discounts of up to 50% on treatments at the Spa for yourself, family, and friends
• Enjoy 30% discount on Sothys spa products
• Tasty lunches and dinners at the staff canteen for a tiny fee
• Gowth and career development opportunity and nett profit incentive program
• During your time with us, we will support you in every new step of your career development
• Starting salary between (39.6k - 42k) per year, including 8% holiday allowance and (25) leave days a year

What you will do:

We are offering an exceptional opportunity for an experienced Spa Manager to join our prestigious 5-star spa. As the Spa Manager you will oversee all aspects of spa operations, leading a team of receptionists and therapists to drive revenue, manage hotel and partnership relationships and achieve quality targets.

• Leadership & Team Management
• Recruit, train, and inspire a diverse team of therapists, receptionists
• Foster a culture of excellence, inclusivity, and collaboration;
• Conduct routine training and performance evaluations to uphold 5-star standards.
• Guest Experience & Service Quality
• Ensure an unparalleled spa journey from booking to post-visit follow-up;
• Handle feedback promptly, address service shortcomings, and drive continuous improvement;
• Collaborate with hotel departments (F&B, Rooms) to deliver holistic wellness offerings.
• Operational Excellence
• Implement SOPs for seamless daily operations (appointment scheduling, inventory management, vendor relations);
• Oversee facility maintenance, ensuring pristine cleanliness and an ambience befitting a luxury flagship;
• Monitor compliance with health, safety, and brand guidelines.
• Financial & KPI Management
• Manage the spa budget, optimising revenue (treatments, retail, memberships) while controlling costs;
• Track and analyse key performance indicators (spa occupancy, average spend, retail upsell) to drive growth and profitability;
• Contribute to quarterly/annual forecasting, reporting, and strategic planning.
• Marketing & Brand Collaboration
• Partner with our marketing team to develop promotions, packages, and special events;
• Represent the spa’s identity in alignment with broader hotel brand standards;
• Build local partnerships and community outreach programmes.

The Recruitment Process:

We appreciate you giving your time to review our role and to apply. We start our process by reviewing every application thoroughly and as much as we would like to get back to every candidate but it is not always possible to do this. If you do not hear back from us by the end of March, please know that your application was not successful. Do not be disheartened - those things that are for you, will not pass you by.

• We will conduct an initial 30 minute discovery call to get to know you better and answer any initial questions you have about the role, our company and what you would be in for.
• If there is mutual chemistry, you will be invited for an in-person 60 minute interview with the Spa manager and if successful you will be processed to the next round of 60 minute interview with our COO.
• Next (If you are a therapist) there will be a therapist assessment of your skills with our head therapist and trainer.
• The last step will be a meet and greet with our founders and then a possible offer would be made.

If everything you heard excites you and sounds like the perfect opportunity, then please apply via the Indeed portal.

Please include a very short introduction in your application and include 5 bullet points telling us why you believe you are our new colleague.

Look forward to chatting to you soon,

Team Cocon

Job Type: Full-time

Pay: €39.000,00 - €42.000,00 per year

Application Question(s):

• Are you comfortable commuting to this job's location?
• Do you have 3 years or more of Spa management experience?

Experience:

• management: 3 years (Required)

Language:

• English (Required)

Work authorization:

• Nederland (Required)

Work Location: In person