<H1>Intro</H1>

Through our Zero Trust strategy, we ensure that our 380,000 colleagues worldwide have secure and fast access to the technology they need.

As the Contextual Access Tower Lead, you are responsible for managing and supporting the technology that enables Capgemini’s Zero Trust strategy. This includes the operational support of our global Zscaler platform. The ideal candidate has a strong background in operational leadership, extensive experience managing security tools, and a proven track record of successfully leading improvement initiatives within a complex organization. The Zero Trust architecture and supporting technologies implemented at Capgemini are market-leading within the industry. You will also be responsible for communicating this strategy and the associated Contextual Access solutions to clients."

The job entails many responsibilities and endeavors. But the key elements are having the ability to perform and a drive to deliver! Through that, you are sure to tackle responsibilities as:

• Provide overall leadership to the Contextual Access tower, managing multiple teams with various responsibilities (including run & build teams). This encompasses people management tasks such as performance management, development, and recruitment.
• Offer technical leadership and mentorship to team members, fostering a culture of innovation, continuous learning, and collaboration.
• Ensure the operation of key technologies aligns with defined SLAs.
• Coordinate key technical operational activities such as Disaster Recovery testing.
• Measure and report on performance against SLAs and KPIs, communicating results to senior management and stakeholders.
• Manage end-to-end delivery of functionality from the Zscaler platform.
• Coordinate changes, developments, and improvements to the Zscaler platform.
• Lead and implement technology and process enhancements, demonstrating value to stakeholders.
• Coordinate with large international vendors to ensure feature requests are managed.
• Keep abreast of emerging trends, tools, and technologies in Zero Trust, recommending solutions to drive continuous improvement.
• Develop metrics, dashboards, and reports to measure the effectiveness of Contextual Access and automation initiatives, providing regular updates to stakeholders.
• Automate repetitive tasks to enhance scalability and reduce manual intervention.
• Collaborate with cross-functional teams to identify improvement opportunities, define requirements, and prioritize initiatives based on business impact.
• Identify, communicate, and mitigate operational risks.
• Establish best practices, standards, governance frameworks, and processes.
• Work with the Group Cybersecurity team in case of Cybersecurity incidents
• Communicate and manage a variety of senior and technical stakeholders.
• Communicate towards clients of our internal implementation of Capgemini’s Zero Trust initiative
  

<h2>Your homebase</h2>

The teams you manage are based both in the Netherlands, but are also spread across various countries around the globe. Your own home base is the Capgemini headquarters in Leidsche Rijn, Utrecht. We focus on output, which means you have control over your own schedule – truly hybrid working.

<H2>Benefits</H2>

We believe in a mutual exchange – while we value what you bring to the table, we also offer the support, growth, and opportunities to help you thrive, such as:

• A permanent contract with a competitive salary from day one;
• A yearly bonus based on individual performance and company results
• Flexible working options supported by connectivity and remote work allowances;
• 26 vacation days, with the option to purchase additional days;
• Unlimited access to training programs via our Academy;
• A premium-free pension plan;
• A high-performance laptop and a SIM card for both work and personal use;
• Access to collective health insurance schemes
• A lease car with an NS Business Card or reimbursement of your travel expenses.
  

<H2>Our Ideal Candidate</H2>

Though we absolutely believe the right mindset conquers all, we don't expect you to start from scratch. Your profile ideally contains a number of things, such as:

• Minimum of 15 years of experience in IT operations, with at least 5 years of hands-on experience managing a technical operations team in a large organization.
• Proven expertise in Zscaler & Azure DevOps Boards.
• Proven track record of leading and delivering successful projects using agile methodologies.
• Solid understanding of IT infrastructure components, including servers, networks, storage, and cloud platforms.
• Proven track record of leading large-scale automation projects from inception to delivery.
• Expertise in developing and implementing a comprehensive strategy for technology acquisition and integration, ensuring alignment with business objectives
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, collaboration, and interpersonal skills.
• Strong English language skills, both written and verbal.
  

Have we caught your attention? Apply now! We'll be in touch with you to start our journey together.

Capgemini is a global partner in business and technology transformation, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for businesses and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With a strong 55+ year heritage, Capgemini is trusted by its clients to harness the value of technology to address the full scope of their business needs. It delivers end-to-end services and solutions, leveraging strengths in strategy and design through to engineering, all powered by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and an extensive partner ecosystem. The Group reported global revenues of €22.5 billion in 2023.