Front Office Manager
Canal House, part of A Curious Group of Hotel, is a 23 bedroom Luxury Boutique hotel, and is located in the heart of the Jordaan, the cultural centre of Amsterdam. We are looking for a Front Office Manager to join our team who has previous experience in a Luxury Hotel.
This a full time position based on 38hrs weekly.
Duties:
- Manage all front office operations, including reception, reservations, guest correspondence, finance, team rota and holidays.
- Ensure smooth check-in and check-out processes for guests.
- Train and supervise front desk staff to provide excellent customer service.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Maintain accurate records of room availability, rates, and guest accounts.
- Coordinate with other departments to ensure guest satisfaction and resolve any issues.
- Monitor and maintain the cleanliness and organization of the front desk area.
- Implement and enforce hotel policies and procedures.
- Duty Manager shifts.
Qualifications:
- Excellent phone etiquette, communication skills and training of the team.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Proven experience in a similar role in a luxury hotel.
- Knowledge of hotel management systems ( Opera is our current system )
We offer competitive compensation and benefits packages. Join our team of dedicated professionals committed to providing exceptional service to our guests.
To apply, please submit your resume along with a cover letter detailing your relevant experience.
Please note we do NOT have any staff accommodation, and we are looking for candidates who have the necessary permit to work in Amsterdam and a Dutch BSN already and who has previous luxury hotel experience in a similar role.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: €2.950,00 per month
Experience:
- Luxury Hotel: 2 years (Required)
- Front Office: 2 years (Required)
Work Location: In person
Application Deadline: 26/03/2025
Expected Start Date: 31/03/2025