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Customer Care Engineer - job post

zetadisplay BV
3992 HoutenHybride werken
€ 30.000 - € 50.000 per jaar - Vaste baan, Fulltime

Vacaturegegevens

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Salaris

  • € 30.000 - € 50.000 per jaar

Dienstverband

  • Permanent

Volledige vacaturetekst

ABOUT THE CUSTOMER CARE ENGINEER ROLE

At ZetaDisplay Customer Care, we are embarking on a transformative journey with the aim of becoming an industry leader in providing unparalleled customer service. We are seeking a dynamic and dedicated Customer Care Engineer to help us strengthen the customer care team. In this role you will play a pivotal role in the development and future of our team.

If you are an experienced support engineer with the know-how and desire to provide exceptional customer experiences, and you are eager to make an impact on our customers, our way of working, and the development of our processes, we want to hear from you.

WHAT DOES THE ROLE ENTAIL?

As a Customer Care Engineers, you will be at the forefront of our mission to deliver top-notch customer support. This position is based in our Utrecht office, and you will be reporting to the Regional Support Manager.

Your responsibilities include:

  • Technical support: Providing top of the line software and hardware support to our customers via emails, tickets and calls.
  • Problem solving: Analyzing, testing and executing potential solutions while documenting each step in our ticket system.
  • Sharing knowledge: Transforming information and solutions in tickets to useful, easy to follow knowledge base articles.
  • Ownership: Take ownership of tickets to ensure their timely and correct handling
  • Collaborating: Working with local customer care colleagues, Project managers, onsite engineers as well as colleagues internationally to continuously enhance our service offerings and share best practices.
  • Team work: Actively build relationships and foster global collaboration, contributing to our culture.

WE WOULD LIKE YOU TO HAVE:

To excel in this role, you should possess the following qualifications:

  • Customer Support Experience: Previous experience in a Customer Support or Customer Care role
  • Proactive Mindset: Approach challenges with a proactive rather than reactive mindset, seeking opportunities for continuous improvement.
  • Willingness to learn: We are on a transformative journey and a willingness to learn and the ability to adapt to new situations is expected
  • High work capacity: You possess the ability to keep several tasks going at the same time without letting the quality drop or exceeding deadlines
  • Communication skills: Strong verbal and written communication skills in both Dutch and English are required to effectively engage with our customers and diverse customer base.

If you are enthusiastic about customer care, putting the customer first, finding solutions to a wide variety of challenges, and are prepared to embark on a transformative journey toward excellence, we extend a warm invitation for you to apply. Join us at ZetaDisplay Customer Care and become a driving force in our journey.

Soort dienstverband: Fulltime, Vaste baan

Salaris: €30.000,00 - €50.000,00 per jaar

Secundaire arbeidsvoorwaarden:

  • Auto van de zaak
  • Bedrijfsfeesten
  • Budget voor professionele ontwikkeling
  • Dienstreizen vergoeding
  • Kerstpakket
  • Lunchkorting
  • Mogelijkheid tot promotie
  • Pensioen
  • Reiskostenvergoeding
  • Telefoon van de zaak
  • Verhuisvergoeding
  • Vrijdagmiddagborrel
  • Werk vanuit huis

Soorten aanvullende vergoedingen:

  • Bonusregeling
  • Onregelmatigheidstoeslag
  • Vakantiegeld

Ervaring:

  • Klantenservice: 3 jaar (Vereist)

Taal:

  • Nederlands (Vereist)
  • Engels (Vereist)

Toestemming om te werken:

  • Nederland (Vereist)

Werklocatie: Hybride werken in 3992 DH Houten

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