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KYC & FC Team Lead Procedures, Processes and Training - job post

Triodos Bank N.V.
3.8 out of 5


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  • Parttime



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Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

We are looking for a people and result oriented manager to join forces together and take on the challenge of: KYC & FC Team lead Procedures, Processes and Training (0,8 – 1 FTE)


How you will make a difference

As Team Lead Procedures, Processes and Training ('PPT'), you will help us to 'finance change to change finance', by bearing hierarchical responsibility for the PPT team of approximately 12 FTE within the KYC & FC Centre of Expertise ('CoE').

As part of your tasks:

  • you will drive and support the timely delivery, implementation and review of KYC & FC procedures and processes and for the delivery and maintenance of relevant training content. This is based on both internal and external requirements. As such you also have a strong knowledge of the KYC & FC landscape.
  • you will bear responsibility for the interaction between group and the local business units via the local liaisons within your team.
  • together with the other team leads within the Centre of Expertise, you are the linking pin for the harmonization, efficiency, and effectiveness of our KYC & FC organisation.
  • you will maintain a clear vision on the regulatory framework and market developments in creating effective and efficient KYC processes and procedures and translate vision and market developments into (IT) requirements for the KYC & FC Domain.
  • you will maintain a clear focus on the importance of the demonstrability of procedures and processes. Set clear qualitative and quantitative objectives, KPI’s to monitor performance and define a roadmap for the team (in consultation with the Head of Centre of Expertise), closely monitor if the objectives and deliverables are met, and take action when needed;
  • you will ensure local (regulatory) requirements are met and ensure that the local management team can take ownership through close cooperation with the local liaisons in your team and ensuring timely delivery of reporting and Management Information.
  • you will collaborate closely with compliance (policy owners), legal, operational risk management and internal audit and translate the AML policy into an effective procedure (and provide input vice-versa).
  • you will contribute to and implement structural and uniform LEAN process improvements and training within the KYC & FC area and ensure close collaboration with the operational teams and other teams within the CoE;
  • you will translate relevant laws and regulations and other external requirements into strategic and tactical objectives in conjunction with the CoE Management Team.

What you will bring

Your unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious about their impact on society, environment, and the economy.

To be successful in this role, you will be:

  • a result-oriented KYC & FC manager with attention for people and deliverables.
  • a true people leader for the co-workers within your team, and you can understand and can explain KYC & FC strategy and business plans, set appropriate performance objectives, drive personal and professional development, FLOW dialogues and coach your direct reports to reach their full potential.
  • an autonomous KYC & FC management professional who has expert knowledge of KYC & FC processes and the applicable requirements, regulatory framework, laws and regulations. You can oversee and drive the delivery of KYC & FC procedures, KYC & FC processes and the delivery and maintenance of relevant training and awareness content.
  • able to act autonomously, make decisions, and represent the department to relevant committees and (external)stakeholders.
  • supporting the Head of CoE to achieve strategic objectives and required maturity and are able to steer the inclusion of local requirements and (regulatory) requests in order to support local management teams take ownership of the KYC & FC area.

This is complemented by:

  • Relevant KYC experience and experience in managing a content driven (specialist) team in a complex KYC & FC environment.
  • (Preferably) a Bachelor or Master’s degree in Law, Criminology, Business Economics or equivalent experience.
  • (Willingness to obtain) Certifications that demonstrate your expertise on KYC&FC, sanctions and Fraud (e.g. ACAMS, ICA, fraud certifications and/or sanctions certifications).
  • (Willingness to obtain) Certifications that demonstrate Agile/Scrum and LEAN expertise (preferably a green or black belt certification) or willingness to obtain certifications in the short term.
  • Fluency in Dutch, German, French or Spanish is a pre. Fluency in English is a requirement.

Your future colleagues

The overall KYC & FC Centre of Expertise is organized at group level and steers al KYC & FC related processes in order to maintain an organisation that is in control with efficient, effective and compliant operations. Your team will consist of approximately 12 specialists who will report into you. Together with the other team leads, you will be part of the CoE Management Team, and you will report into the Head of CoE. Further, you will closely collaborate with other stakeholders and will be the designated delegate for the Head of CoE when needed.


What we offer you

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

  • find a sense of meaning in your work
  • create positive energy and impact with your co-workers
  • build mutual trust and respect in working relationships
  • enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions:

  • a salary appropriate to the position, our remuneration policy and your experience
  • an attractive pension policy
  • a mobility card (including free private travels)
  • flexible working hours and the opportunity to work from home
  • reimbursement of a company bicycle to the max of € 1,500
  • 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
  • extra leave to contribute to voluntary work
  • a range of education and training opportunities
  • the option to join our collective health insurance
  • a working from home allowance per home office day
  • suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included.

The closing date for applications is: 21-07-2024

If the role interests you but you still have some questions, please connect with us. If there are any additional adjustments you may need during the application process, please email:

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!


Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development. | |


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