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Customer onboarding specialist - job post

Corpay
3.1 out of 5
Almere
Fulltime
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Dienstverband

  • Fulltime

Locatie

Almere

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Your role
This is a sales role that requires dedication and focus. You’ll be making a variety of calls including some inbound leads. Through good call structure, quickly building professional rapport to identify needs, you’ll generate selling opportunities and then convert these within targeted levels. This activity will deliver agreed fuel sales and revenue targets that will drive high levels of open-ended commission earnings.
What you'll be doing
General Summary:
The Customer onboarding Specialist, will act as a bridge between the sales and commercial support teams. He/she will be responsible to provide essential support and guidance to new customers, helping them navigate through the early stages of product usage. This includes new customer onboarding, implementing upsell and cross sell activities that will increase him/her business’ revenue potentials and minimize churn rates.
Essential Duties and Responsibilities
Responsibilities includes:
  • Act as the primary contact for onboarding new customers, answering questions, handling objections, and keeping them engaged.
  • Assist customers with setting up and navigating programs or software(Portal, app);
  • Sustaining business growth by understanding customer context /goals and gaining profitability by maximizing value through:
    • Upsell activities;
    • X-sell activities;
  • Maintain a high-level knowledge of current products/services, processes, policies and industry.
  • Analysing customer data to improve customer experience(they can help sales/business looking up at volume consumption drops and reached out to customer);
  • Eliminating roadblocks in the way of customers’ goals: product implementation, support issues, or customer knowledge gaps, or simply product understanding.
  • Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
Other Duties and Responsibilities:
May perform other duties and responsibilities that management may deem necessary from time to time.
Position in Organization:
Reports to: Sales Manager
Education and/or Experience:
  • Must be Fluent in Dutch
  • We do NOT sponsor work Visa
  • MBO is required or HBO.
  • 2+ years in Account Management, Customer Success, Customer Support, or a similar field.
  • A track record of hitting objectives and embracing new challenges.
  • Tech-savvy with the ability to quickly learn new products and explain them to others
  • Analytical and creative in finding solutions for customers.
  • Knowledge of Microsoft Office (Word, Excel, Power Point) and Salesforce.
  • Excellent communication skills, both verbal and written, including excellent presentation skills
  • Strong commercial acumen
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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