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Stoneridge, Inc.

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13 vacatures

Job Post Details

Teamleader Customer Support - job post

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  • Fulltime



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Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
Position of the function within the organization
Reports to the manager Production Control & Logistics
Purpose of the function
You will be leading the Customer Support Team, which is part of the Logistics organization of the Stoneridge Barneveld facility in such a way that we strive for high customer satisfaction in terms of order processing, information sharing and order delivery. In this role you will work closely together with the Sales organization as well with the other teams within Production Control & Logistics department (Logistics, Production Planning and Supply Chain Planning)
In your role you are having the helicopter view of all activities taking place within the Customer Support team and you are able to support the team prioritizing, processing orders and you are the first point of escalation with regards to concerns from the customer or the internal organization.
In your role, you are responsible for the control of specific department KPI’s such as:
  • On time delivery (OTD) performance
  • Sales backlog status (€).
The day-to-day coordination of the Customer Support team in Barneveld (and Germany) lands on your shoulders, you find energy in motivating the team to achieve our targets and go beyond these. You are strong in people management and have an affinity with company IT systems to work on process improvements (Exact Globe, Hubspot, various customer portals). Also you want to work on improving and implementing documented standard processes within the team so we continue to develop our growth as IATF certified tier 1 automotive supplier.
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