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Customer Service Agent Rituals - job post

3.3 out of 5
7511 EnschedeHybride werken
€ 2.651,95 per maand - Parttime, Fulltime


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  • € 2.651,95 per maand


  • Part-time

Volledige vacaturetekst

(Position: Amsterdam/Enschede. Partly working from home)

(Start dates: 1st of August - 2nd of September - 1st of October)

*Attention: fluent German speakers only*

Welcome to Cygnific, where customer service exceeds all expectations! We are looking for enthusiastic colleagues who speak fluent German and English to strengthen our team. For us, it's not about standard call scripts, but about your energy and customer-friendly approach. Are you ready to provide valuable experiences? Then join us at Cygnific!

Job description
In this role as a Rituals Customer Service Agent, you serve as the listening ear and voice of Rituals. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Whoever the customer is, you give them that relaxed Rituals feeling. Sometimes by reassuring them (‘no, of course we don’t test our products on animals!’), sometimes by suggesting a great alternative. After all, helping customers isn't just a job for you—it's your favourite ritual.

Our offer (you can’t refuse)

  • A competitive salary of € 2.651,95 gross per month based on 40 hours a week + irregularity and commuting allowances.
  • Additional training and the opportunity to continuously develop your skills.
  • The possibility to work from home 3 days a week.
  • Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.
  • A seven-month contract with the prospect of a long-term collaboration.
  • 25 days of vacation based on a full-time employment contract.
  • A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
  • Social events such as an annual party, Cygnific BBQ and a little Friday XXL every three months.
  • A travel allowance of €0.19 per km. (max. 50 km one way) or full public transport travel allowance from 10 km. one way.
  • A work from home allowance of €2.35 per day.
  • A holiday allowance, a festive end-of-year bonus, a good pension plan and a discount on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment.
  • Working from abroad (max. 3 times a year for 4 weeks, after completion of your training/trial period).

Your onboarding

You’ll begin with a 4-day training at Rituals HQ and the Cygnific office in Amsterdam or Enschede. After your training you can always count on your colleagues for questions or help; even when you work from home, our troubleshooters are here for you!

Job requirements

  • You have at least a higher general secondary education or secondary vocational education degree.
  • German and English flow smoothly from your mouth and keyboard.
  • You are flexible in working hours and available for 24 – 40 hours a week.
  • You have creative and customer directed writing skills.
  • You are service-oriented, have a talent for teamwork and excellent communication skills.

Where are you going to work?

Cygnific is a proud daughter company of KLM. And we have sky-high ambitions as well: we want to become the most personal customer service team in the world. Our 1,500 high-flyers from more than 30 different countries contribute to this every day. Not only in Amsterdam and Enschede; our wings also spread to England, the Philippines, and Curacao. Our Cygnificans work hard, but they also like to party. We are inclusive and open to each other's opinions and cultures.

Ready to start
Are you ready for customer service at the highest level? Apply using the button and we will contact you soon! Please know that a writing test and interview will be part of the recruitment process.

Do you still have questions? Please contact us via or WhatsApp: +31 647756073.

*Cygnific will never ask applicants to send documents via social media nor to make a payment of any kind for a job or internship. Applicants should be suspicious for such requests and offers. Please, escalate these requests to

Job Types: Full-time, Part-time

Pay: €2.651,95 per month

Expected hours: No less than 24 per week


  • Duits (Required)

Work Location: Hybrid remote in 7511 JD Enschede

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