customer service vacatures in Goes

Based in Bergen op Zoom, the Netherlands.

Please share application in English.

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

The Logistics Supervisor is a vital role between the Head of Supply Chain and the Team Leaders ensuring a smooth operation and managing key activities through leading & coaching the Team Leaders, overseeing recruitment and ensuring alignment between the planning specialist and process administration functions.

Reporting and managing key performance indicators (KPIs) which forms a critical part to ensure the fulfilment of customer orders smoothly, safely, and efficiently.

The role will include but is not limited to:

• Lead, coach, and develop Team Leaders to ensure performance excellence by providing guidance, training, and support to enhance their capabilities, collaborating on the completion of Achievement & Development Summaries (ADS) to set clear objectives and actionable development plans, and monitoring progress with constructive feedback to drive continuous improvement.
• Create and maintain employee timesheets, manage absence management including reporting, to ensure smooth team operations.
• Manage the order processing and fulfillment for recognition pins.
• Collaborate with internal stakeholders for ordering promotional materials.
• Ensure alignment and communication between the planning specialist and process administration roles for seamless operations.
• Create, maintain and report on the Logistics KPIs, and driving improvements where necessary.
• Ensure compliance with Standard Operating Procedures (SOPs), reviewing and updating annually.
• Participate in recruitment activities, ensuring the selection of talent for the logistics team.
• Proactively identify, assess, and manage risks within Logistics and escalate to the Head of Supply chain with proposed actions.
• Promote a secure, safe, and healthy work environment by implementing and upholding company policies and legal regulations.
• A H&S committee member to facilitate and maintain high standards within the warehouse.
• Work closely with key stakeholders to maintain and exceed delivery service level agreements.

Candidate Profile:

• Strong leadership skills with a focus on coaching and developing teams within a Logistics environment.
• Excellent time management and organisational skills.
• Proficient in warehouse procedures and policies.
• Health & Safety qualifications preferred (e.g.VCA, BHV).
• Strong communication skills in English, both written and verbal, Dutch would be an advantage .
• Excellent skills in the MS office.
• Ability to analyse data and implement process improvements.

The values you’ll stand by:

• Be generous with your knowledge, knowledge is only powerful if you share it with others.
• Bring integrity, listen first and then speak.
• Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
• Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

• Benefit from a pension scheme with contributions of up to 6%.
• Holiday allowance of 25 days per year, plus an additional 8% of your salary paid once a year.
• A travel allowance starting from the first kilometer of your commute, supporting your travel costs.
• Be covered with life assurance to provide peace of mind.
• Get up to 3 free Lifeplus nutritional and personal care products every month.

Hours and Days:

• 40 hours per week, 8 hours per day, Monday to Saturday between 07:00-17:00

Location:

• Lifeplus - Bergen op Zoom Conradweg 14, 4612 PD, Bergen op Zoom, The Netherlands

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview.

Job Types: Full-time, Permanent

Pay: €3.300,00 - €3.500,00 per month

Ability to commute/relocate:

• 4612 PD Bergen op Zoom: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 3 years (Required)

Language:

• English (Required)
• Dutch (Preferred)

Work authorization:

• Netherlands (Required)

Work Location: Hybrid remote in 4612 PD Bergen op Zoom