coordinator €30.000 vacatures

Cooler Master is a computer hardware manufacturer from Taiwan. Founded in 1992, the company is a popular brand for computer chassis, power supplies, coolers, and other accessories. Alongside the retail business, Cooler Master is also an OEM vendor for many major brand names in the computer industry. In recent years the company aggressively expanded its operations and brand exposure. The company headquarter of Cooler Master is in Taipei, Taiwan and has its own manufacturing facilities in China. To support its international operations the company also has branch offices on all continents. The European HQ is in the Netherlands.

Key Objectives

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural Team.

As a RMA Service coordinator, you will maintain direct communication with customers, making a valuable contribution to creating an excellent customer experience. Providing relevant information and answering questions accurately about products are among your core responsibilities.

Role & Responsibilities

You ensure product availability and coordinate the RMA claim (Return Merchandise Authorization)

You collect returns from End user or Distributor/Reseller to ensure the best interest of company.

You manage RMA returned units for saving service cost and achieving higher customer satisfaction rate.

You conduct visual inspect RMA units prior to testing and follow testing procedure to manage B2C and B2B RMA.

By sorting, screening, or testing the returned units to classify the defective reason.

You manage the credit amount to customer.(B2B)

You manage questions from customers via email and ticket system.

Corporate with BU to consolidated defective reason and collect related information required for analysis to avoid customer complaint.

Discuss ways to improve the service with the support team.

Operational Experience/Academic Qualification

Over 3 years PC DIY or other consumer product service experience.

Good interpersonal skill, communication with customers

Good organizational skill, team spirit, proactive person with attention to detail

Fluent in English

Sense of ownership and pride in your performance and its impact on the company’s succes.

What we offer to the right candidate

Cooler Master offers a comprehensive salary and incentive package for its employees.

We offer a no-nonsense open business culture with informal direct lines of contact.

24 paid vacation days per year plus all official holidays.

We offer to the right employee, good career opportunities and advancement possibilities ensuring both personal growth and development to grow with the company.

Job Type: Full-time

Ability to commute/relocate:

• Eindhoven: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work authorization:

• Netherlands (Required)

Work Location: In person