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Italian Customer Service vacatures in Nederland

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Job Post Details

Customer Service Representative (Italian speaker) - job post

Instapro Group
AmsterdamHybride werken
€ 37.000 per jaar - Fulltime

Vacaturegegevens

Kijk hoe de vacaturegegevens overeenkomen met je profiel.

Salaris

  • € 37.000 per jaar

Dienstverband

  • Fulltime

Volledige vacaturetekst

You will be working in a multidisciplinary team that aims to guarantee our customers quality service and provide an optimal experience. With the combination of working from home and going to the office, we ensure a regular alternation and balance between work and personal life.

You will become part of a team of 12 motivated individuals who are ready to welcome you, assist with onboarding, and have fun during office days. You will largely carry out your tasks independently and work closely with other departments.


Your role includes the following:

  • Calling customers who use our platform while gathering qualitative information to continually improve our platform

  • Onboarding new professionals over the phone: collecting surveys, documents, and guiding customers on how to use the platform.

  • Answering customer questions through various channels (email, contact form, phone)

  • Showing initiative and willingness to work together with your colleagues to manage the workload as efficiently as possible

  • Managing and validating customer data via our CRM system Salesforce. You are responsible for achieving objectives, following procedures, and meeting deadlines

  • Providing feedback on the efficiency of our customer service processes and how to improve them

  • Ensuring the visibility and transparency of your daily tasks to your team leader

  • Minimum 1 year of full-time telephone experience (sales/customer service)
  • Excellent spoken and written English, and Italian (Dutch is a plus)

  • Sharing information and asking questions over the phone comes easily to you

  • You are customer-friendly, professional, and results-oriented

  • You are strong in administrative and organizational tasks

  • You have excellent general computer and internet knowledge (Word, Excel, and Salesforce)

  • You are resilient to stress and have no problem contributing extra during peak hours

  • You are a true team player and ask your colleagues if you can help them but also ask for help when needed

  • You don't shy away from challenging phone or email conversations and are only satisfied when you've concluded the conversation with a positive outcome

  • You fit perfectly with our company culture and core values


Why you’ll enjoy working at the Instapro Group

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.


We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.


These are the benefits you'll enjoy:

    • Highly competitive salary package of €37,000 per year (incl. holiday allowance)
  • Hybrid work environment (one day minimum per week at the office, more can be required)

  • Eligibility to receive stock appreciation rights

  • Generous hybrid allowance

  • Pension scheme

  • Mental health support via OpenUp

  • Training support

  • Travel allowance depending on location

  • Regular team events

  • On-site fitness studio


These are the values that guide everything we do:

  • We put integrity first. We are authentic, transparent and respectful.
  • We are all stewards. We are stewards of the company on behalf of all stakeholders.
  • We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
  • We never stop learning. We are open-minded and curious.
  • We win together. We collaborate and earn trust with our colleagues.
  • We are inclusive. We are committed to building a diverse and inclusive company.

Read our values in full here


Interested in applying? Submit your application below and we will get back to you.

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