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stoneridge vacatures

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Job Post Details

Order Entry (part time 20h/pw) - job post

Stoneridge
Barneveld
Parttime
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Vacaturegegevens

Dienstverband

  • Parttime

Locatie

Barneveld

Volledige vacaturetekst

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
Position of the role within the organisation
Reports to the Team Leader Customer Support
Objective of the role
Providing support to customers and partners, playing a vital role in maintaining strong customer relationships and ensuring customer satisfaction. Collaborating across various departments to ensure customer needs are met and transparent communication takes place both internally as externally.
Characterisation of the activities
  • Draws up offers, monitors progress of the offer process and provides administrative support.
  • Acts as primary point of contact towards customers and partners, answers questions, addresses issues and provides (product) information.
  • Manages customer details in the CRM system and keeps them up to date.
  • Works closely together with the Account Managers and is an active member of a Customer Success Team
  • Keeps a clear view of customer schedules and demands and can clearly translate that internally in the organization
  • Identifies particularities and takes the lead towards successful resolution across departments
  • Manages and archives (customer) documents and price lists and keeps them up to date.
  • Oversees and coordinates precise and timely order processing for allocated key customer accounts to ensure on-time delivery performance.
  • Proactive communication of delivery schedules to customers.
  • Expected backlog analysis and escalation internally to resolve backlog and follow up
  • Timely reports potential customer escalations within the department and is able to conducts escalation meetings with customers (supported by senior and/or team leader if required). Coordinates towards prompt resolution across departments
  • Identifies opportunities and implements practices to improve efficiency and enhance customer satisfaction.
Knowledge and skills
  • Can contribute at a medium level of professional and intellectual ability
  • Is able to oversee entire process from quotation until invoice
  • Takes the lead to solve problems, reacts thoroughly.
  • Proven experience in similar positions
  • Strong administrative skills and ability to prioritise workload
  • Strong English verbal and written communication skills and cross-functional networking skills
  • You need to have a valid work visa for The Netherlands.
Description per characteristic feature
  • Contribute to a global, team-oriented workplace
  • Strong Commercial awareness, representative, reliable and stress-resistant
  • Independent, service-oriented and problem-solving skills
  • Advanced command and knowledge of modern computer systems such as Word, Excel, and CRM software, interested in building experience in new software
  • Experience in working with bill of material is a plus
  • Ability to learn products at a level to provide guidance to customers
What we offer
  • Salary based on knowledge and experience.
  • Part time employment of 20 hours per week.
  • 8% holiday allowance.
  • Travel allowance home-work: 23ct per kilometers one way up to a maximum of 50 km
  • CAO:
    English page - Cao Metalektro
  • Retirement:
    PME (Pensioenfonds Metalektro).
  • WIA: WIA-bodem, WGA-hiaat en WGA- hiaat additional insurances in accordance with the stipulated provisions.
  • PAWW: Compulsory supplementary insurance when the statutory unemployment WW or WGA benefit expires.
  • Holiday days: 27 days on an annual basis (full-time).
  • ATV: 13 days on an annual basis (full-time).
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