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(Senior) Customer Service Specialist - Fulltime - job post

Luxe mode: Aurélien
€ 3.100 - € 3.700 per maand - Fulltime


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  • € 3.100 - € 3.700 per maand


  • Full-time



Volledige vacaturetekst

Who are we?

Aurélien is a fast-growing, international luxury fashion brand. We specialize in men’s clothing, footwear and accessories. With a strong focus on timeless style, artisanal craftsmanship and the finest natural raw materials, Aurélien offers a collection of pure luxury at an elegant price point. Our products are made in ateliers in Italy, Spain and Portugal.

Job description Customer Service Agent

The Customer Service Agent is the first customer touchpoint for our company. Good verbal and written communication skills are of the utmost importance. It is crucial that you can tailor your communication to the recipient. Our customers are located all over the world. Therefore good understanding of the English language is imperative. Almost all e-mail communication is conducted in the English language. Your job will be to help customers via live chat and e-mail. You give customers advice and offer help with orders, products and processes. After a thorough training period, our Customer Service Agent can work independently. You guarantee customer satisfaction, you have an enthusiastic work attitude, you understand the style of the company and have a strong affinity with the brand and the products: you are Aurélien's calling card. Furthermore, you are also expected to help Aurélien with the continuous improvement of processes and systems. You are able to identify online bottlenecks and you monitor the customer experience.


  • You have at least an MBO working and thinking level
  • You have at least 3 years of work experience in a similar position
  • You speak and write fluently English
  • You are stress resistant, flexible, persuasive and empathetic
  • You have affinity with the brand

What do we offer

  • Working with an exclusive collection for a unique concept
  • A dynamic and inspiring work environment, with passion for our team, our customers and our products
  • An enthusiastic team in an informal working culture
  • The position is 32-40 hours
  • Competitive salary for a 40 hours working week and any additional benefits. Travel expenses, employee discount, holiday allowance.

Head office

Our Head office (& showroom) is located in Nieuwegein. You will be working on site.


If you think this position suits you well, we invite you to send your resume and motivation to

Soort dienstverband: Fulltime

Salaris: €3.100,00 - €3.700,00 per maand

Flexibele taalvereiste:

  • Nederlands niet vereist

Secundaire arbeidsvoorwaarden:

  • Personeelskorting
  • Reiskostenvergoeding


  • Klantenservice: 2 jaar (Gewenst)

Werklocatie: Fysiek

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