Client Service Support Specialist

Position Overview

The core objective of the Client Service Support Manager is to support the RTM Coverage Bankers on the coordination and completion of KYC tasks and processes for clients covered by your Coverage team(s). This includes: (i) working effectively with key stakeholders globally to ensure on-time completion of KYC profiles, (ii) ensure adherence to applicable internal policies and external legal/regulatory frameworks and (iii) managing and facilitating KYC related non-KYC production processes.

Job Responsibilities

• Support ACOs on the Account Activity Reviews (AARs) and Expected Nature and Purpose of Relationship (ENPR) process incl. coordinating supporting material to perform AARs / ENPRs
• Support ACOs in the process of New Client Adoption
• Support ACOs on drafting Tax integrity statements
• Support ACOs on drafting Plausibility statements
• Support on preparation of any Front Office related KYC requirement as part of Local Addenda
• Act as local point of contact for KYC systems in use by ACOs and escalate any issues to relevant teams (e.g. Salesforce KYC, dbSleuth, dbCLM etc.)
• Primary contact and escalation point for clients, CLM and second line stakeholders on behalf of the ACO; ownership for a dedicated portfolio of clients
• Integrated member of Corporate Coverage team, supporting ACOs on completion of KYC related subjects incl. new client adoptions, periodic review, event driven reviews and responsibility for the coordination of KYC related tasks assigned to Coverage for a given client portfolio.
• Supportive to the coordination of KYC related tasks assigned to Coverage for a given client portfolio and acting as Effective Client Perimeter Management by supporting ACOs on feedback actions relating to KYC and portfolio reviews including managing and monitoring of KYC pipeline and cases at risk of being overdue/offboarded.
• Ensure data consistency of the Client Perimeter
• Acting as a dedicated Corporate Coverage team representative for coordination with the central KYC Business Execution Teams (BETs) on KYC-related portfolio monitoring activities (incl. ensuring correct ACO allocation/attestation/nomination, support with Red-to-Green processes, review of Offboarding lists, following up on actions pending with Business etc.)
• Give support to the preparation of KYC cases for review in full adherence with Deutsche Bank's Know Your Client Global Policy, Global KYC Key Operating Standards (KOS) and any applicable local addenda
• Working effectively with key stakeholders to facilitate completion of KYC-related tasks using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed and escalated where required
• Interact with various locations globally (including outsourced functions where applicable) in case of incoming KYC-related requests based on sound understanding of DB's global policies and operating principles as well as clients' respective situation.
• Decisions are guided by DB's global policies, procedures and business plan; receives guidance and oversight from Senior ACO (Business) Support
• Work with key stakeholders in CLM and Coverage to follow up and chase complex cases closure in call with AFC where applicable
• Interface with AFC/Sanctions on specific issues of open cases to seek direction to close them soon and to monitor progress
• Support ACOs on monitoring portfolio of NCAs and coordinating with relevant functions KYC process to ensure prompt onboarding
• Solve static data issues
• Ensure consistent and accurate MIS on ACO and Business Unit level
• Participate in local and global projects / calls related to KYC
• Preparation of presentations and client meetings enabling the Coverage Bankers to make efficient use of sales opportunities.

Qualification & Work Experience required

• Recognised bachelor (or university) degree and / or 0-2 years of (KYC) experience within the corporate financial services industry
• Experienced in client due diligence on various entity types including Multi National Corporate Clients, Funds and SPVs
• Experience in Business analyses
• Understanding of KYC, Sanctions and screening procedures, including the KYC documentation requirements and sources of information to retrieve KYC information
• Willing to work under time driven deadlines to complete KYC review cases successfully negotiating the rationale where they are right as per policy, with review teams
• Good oral & written communication skills (English is a must) to interact with (senior) management team & clients on regular basis. However, knowledge of other languages applicable to the country/region of work would be an advantage
• A team player to work with Middle Office outreach analysts, review analysts, Compliance, AFC, business line managers and stake holders in various countries
• Ability to build strong relationships with the various stakeholders
• Ability to demonstrate the Bank's values in achieving objectives
• In-depth understanding of Excel, Access and Power Point

Important Competencies

• Teamwork
• Tenacity
• Discipline (well-organised, structured way of working)
• Client centricity
• Working under pressure

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.