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Job Post Details
Customer Service Agent (Fluent German Required)
Vacaturegegevens
Salaris
- Vanaf € 2.650 per maand
Dienstverband
- Fulltime
Locatie
Volledige vacaturetekst
Stone&Bridges
Stone&Bridges is a young and rapidly growing organization that provides solutions in customer service.
Become Our New Customer Service Agent at Stone&Bridges
At Stone&Bridges, we believe in the power of continuous development and realizing your professional ambitions. The work experience you gain with us is valuable for the present and lays a solid foundation for your future career. You will work with leading and fast-growing companies such as Daily Paper, Veloretti, Filling Pieces, Arte, Patagonia, and Tony’s Chocolonely. This environment offers you the opportunity to gain in-depth experience and take on significant responsibilities. Additionally, we have created a work environment that fosters collaboration and mutual learning, where colleagues support each other and grow together.
The Role
We are looking for a Customer Service Agent who is passionate about e-commerce, customer experience, and customer service, who is fluent in German, and who also speaks English and/or Dutch. You will have the chance to work on various projects for a wide range of clients, ensuring that your work is diverse and engaging and continuously challenges you to develop your skills.
In this role, you will primarily answer customer inquiries through various channels. Communication will occur via email, chat, WhatsApp, Instagram, and phone. You will also handle important processes resulting from new orders, such as returns processing, payment issues, and logistics cases. Your expertise will have a direct impact on both us and our clients.
Your Daily Tasks
- Engaging with customers of our clients via email, chat, WhatsApp, social media, and phone.
- Resolving issues related to e-commerce and logistics.
- Processing return flows.
- Contributing ideas on how to optimize, improve, and make processes more customer-friendly.
- Ensuring our FAQs and macros for various clients are up to date.
- Developing and implementing creative solutions to ensure customers are well taken care of.
- You will work on weekdays between 09:00 and 17:30.
What We Are Looking For
- We seek new team members who are passionate about customer service and/or hospitality.
- Preferably, you can start in March and available for at least 12 months.
- You are available for 32/40 hours per week.
- You have at least one year of experience in customer service.
- You are comfortable multitasking; for example, you may work on a different client in the morning than in the afternoon.
- You value actively contributing to a positive and safe work environment where everyone can be themselves.
- You enjoy learning new things and are open to developing yourself weekly.
- You are fluent in German and also speak English and/or Dutch. Other languages, such as Spanish or French, are a significant plus.
- You are a true self-starter who likes to take the initiative and can work well independently.
- You are highly ambitious and see yourself growing in the future within e-commerce, operations, or logistics.
- You live in Amsterdam, so you can easily come to the office twice a week.
What We Offer You
- Customer service training in the office.
- Work experience with exciting clients; we only work with A-brands.
- A pleasant, light office near the park where you can work comfortably, with the option to work from home three days a week.
- After working with us for six months, you can work from abroad for two periods of five weeks each year.
- If you work at our office, lunch is provided. You can specify your preferences, and we will arrange it for you.
- Each quarter, we organize a team event to enjoy some time outside the office with the team.
- A safe and friendly work environment where we focus on you as an individual.
- A warm and close-knit team where everyone is eager to help and learn from each other.
- We only work with Apple products; on your first day, you will receive a MacBook, Mac Mouse, and Mac Keyboard.
- For each quarter that you do not report sick, you receive an extra vacation day as a gift.
- An attractive starting salary that matches your experience and skills, starting from €2650,- (including vacation pay) based on a 40-hour workweek. We also offer excellent growth opportunities, both in responsibilities and salary.
Your Growth With Us
At Stone&Bridges, we offer plenty of opportunities to further develop yourself, grow within our company, and shape your career.
For example, you can advance to a role where you are responsible for coordinating a brand, working closely with the client, and learning everything about the brand. You can also grow into leading a team and taking on various management tasks. If you have the ambition to contribute on a broader level, there are opportunities to get involved in larger operational projects within our company. We provide you with the space to direct your career in a way that suits you.
Job Type: Full-time
Pay: From €2.650,00 per month
Application Question(s):
- Do you live in Amsterdam and are you able to come to our office at least twice a week?
- What are you extremely passionate about in life?
- When was the last time you made a customer smile?
- What motivates you to apply for this role, and why do you think you’d be a great fit for our team?
Experience:
- customer service: 1 year (Required)
- e-commerce: 1 year (Preferred)
Language:
- German (Required)
- English (Preferred)
- Dutch (Preferred)
Work authorization:
- Nederland (Required)
Work Location: In person
Expected Start Date: 17/03/2025