kyden vacatures

Job location is in Grand Cayman, Cayman Islands, relocation will be required for the shortlisted candidate.

JOB DESCRIPTION

Job Title: Floral Operations & Consumer Experience Manager

Salary Range: KYD$4,500 - KYD$5,500 plus commission per month

Department: Floral

Reports to: General Manager

Liaise with: Special Events, Dispatch, Events Production, Laundry, Accounts, HR

JOB SUMMARY

The Floral Operations & Consumer Experience Manager is responsible for overseeing the department’s performance in customer service, sales growth, profitability, and cost management. This role requires strong leadership, creativity, and operational expertise to maintain the highest standards in floral design and client experience.

KEY RESPONSIBILITIES

· Provide positive uplifting leadership to everyone involved in the floral department.

· Provide training and knowledge building to the members of the floral team to achieve the growth of the department.

· Regularly strive to create new and unique arrangements and concepts.

· Learn and be proficient in the various software used by the company. Currently, these are GotFlowers for Point of Sale and retail inventory, and Fusion Synergy for Wedding and Events, and Microsoft Suite.

· Ensuring that established floral standards relative to the floral industry are adhered to as part of the common practice of the department such as care and processing of all fresh flowers and fresh products, maintenance of coolers, floral workroom, tools, etc. working hand in hand with the Dispatch team is essential.

· Responsible for signing off on timesheets for the floral department team daily and submitting accurate timesheets for payroll weekly.

· Supervise the ordering of all fresh flower products and supplies related to the event department. Ordering process to be carried out to ensure cost controls followed based on what is necessary for everyday floral department and events for the ensuing weeks.

· Manage the floral designers to ensure that they are producing top-quality arrangements on time as well as ensuring the costs are kept to the correct levels and labor/design time is relative to the cost of the arrangement. Emphasis on being ahead of the trend in floristry and being out front in the level of floral design that our company produces.

· Close liaison with the Special Events Department ensuring that the floral department is meeting with Planners regularly and going to client meetings with the Planners related to floral design and ordering of all flowers and materials related to weddings and special event jobs. The floral department must be constantly giving ideas and pricing to the Events Planners for the weddings and events for our clients and customers.

· Supervise all relative administrative duties, such as customs forms for the clearing of flowers, working out the landed value of shipments, keeping track of what we are selling, and watching out for costs. Handling all emails and giving reports on the productivity of the department and any other reports or items.

· Be willing to travel to trade shows as and when needed.

· Meeting regularly with the Floral team, giving feedback, and communicating to the team how the floral department is performing. Providing leadership, training and ideas on the development and sustainability of the department.

PERSON SPECIFICATION

The post holder will be customer service-oriented, passionate about sales, and skilled in relationship-building with clients and customers. The ideal candidate must have held similar positions and be self-motivated, goal-oriented, and have excellent communication skills. The post holder will be well versed in the use of our computer programs.

KNOWLEDGE, SKILLS AND EXPERIENCE

· A minimum of 10 years’ experience in floral operations and customer service management position

· The ability to negotiate with vendors is beneficial

· Proven ability to drive the sales process from plan to close

· Strong business sense and industry expertise

· Excellent leadership, coaching, and people management skills

· Excellent computer, organizational, oral, and written communication skills are essential

· Must be proficient in Microsoft Office Suite

· Must have a valid Driver’s License and own transportation

· Must have the ability to multitask and work under pressure

· Must have a proven record of managing staff and department

WORKING CONDITIONS

· The role will have normal office conditions, however during peak seasons it can include working outdoors from time to time and in some cases, in hot weather conditions. This position will often require the post holder to work beyond regular work hours to meet deadlines, which will include working on weekends and Public Holidays.

Job Type: Full-time

Pay: €5.000,00 - €6.000,00 per month

Work Location: In person

Expected Start Date: 22/04/2025