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Job Post Details

Operator Customer Service - Import - job post

COSCO SHIPPING Lines (Netherlands) B.V.
3012 Rotterdam


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  • Contract


3012 Rotterdam

Volledige vacaturetekst

COSCO SHIPPING Lines (NETHERLANDS) B.V. is the local office of COSCO SHIPPING Lines, Shanghai in The Netherlands.

COSCO SHIPPING Lines is a container shipping company with increasing capacity and belongs to the world top 3 global carriers. Through dozens of trade lanes, over 100 of ports worldwide are connected. Several weekly services from Rotterdam to e.g. Far East and the U.S.A. are handled at our local office.

We arrange COSCO SHIPPING Lines operational activities and arrange full service concerning all (container) vessels to the Netherlands.

Position of department within organisation

- Operator Inward, Customer Service is an independent position with specific knowledge.

- Within a large team the Operator is reporting to the Team leader and the Assistant Manager Inward department and works (closely) together with other colleagues within his/her team and other departments in the organization regarding the daily activities within the function.

Your responsibilities, what do we expect?


- Independently, operational, and administrative handling of all shipments which are related to all import discharged containers.

Main activities

- Receiving and processing of customer instructions, original b/l’s and collecting charges for releasing purposes.

- Providing cargo information towards customers about inbound stream and provide other services when applicable. (trucking / Custom formalities / handling special cargo)

- Invoicing in respect of release of the cargo and releasing cargo on terminal.

- Daily contact with Coscon load ports, European agents, container terminals and customers.

- Checking rates and contracts and processing disputes.

Main responsibilities

- Responsible to for processing manifested costs and provide invoices and release of cargo.

- Responsible to provide correct details to Customs/Stevedore/ Inward colleagues and other departments on our organization.

- Checking b/l and payments for release to rightful receivers.

- Keeping close track on schedules and informs customers accordingly.


- To work with Portbase system.

- To represent Cosco interest in all kinds of communication with Customs, customers, stevedore on independent level.

- Authorized to release cargo.


- Knowledge about Custom affairs in general.

- Knowledge about container shipping in general and specially b/l rules and regulations.

- Detailed knowledge about kind of customers and their agreements with Coscon.

- Independent and efficient working skills.

- Flexible and reasonable power to change priority when necessary.

- Customer and service-oriented attitude

- Work under time pressure, initiative and work accurately

What we offer

- A professional job with great variety in tasks & responsibilities

- Excellent international working environment in the middle of Rotterdam Central District

- Good secondary benefits

Ready for your next destination? Apply now.

Are you the person we're looking for and the above profile matches your interest? You can apply for this position now.

Soort dienstverband: Fulltime, Bepaalde tijd
Contractduur 12 maanden

Werklocatie: Fysiek

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