klanten service vacatures

Who are we?

SPR Retail is a dynamic company with a number of web shops, its own E-commerce department, its own brands and a total concept of different brands in the Garden and DIY field in Europe.

George at Work is the market leader in workshop equipment, professional hand tools, transport, workbenches and storage systems for the automotive, logistics and aviation sectors. George at Work stands for quality, durability and innovation.

Jimmy at Work is a specialist in garden greenhouses, sheds, carports and verandas. With our extensive range that stands out for its excellent value for money, we want to ensure that everyone can enjoy the outdoors. Our products in various categories offer something for everyone, no matter how big or small the garden.

Due to the rapid growth of our organisation and in order to realise our future objectives, we would like to get in touch with candidates for the position of Customer Service Employee.

How do you make the difference?

You will be part of the customer service team. This department processes all telephone and digital customer enquiries and orders from our customers throughout Europe. In addition, the department takes care of receiving customers in our showroom. As a Customer Service Employee, you have daily contact with customers where you advise (potential) customers based on your product knowledge. You also have internal contacts with the E-commerce colleagues, purchasing department and the manager of the logistics team and, together with your colleagues, you ensure that the showroom is always spotless. Product knowledge is important in this position. We therefore expect you to have the technical knowledge to quickly master product knowledge. We are very active in the German market, so you will be fluent in the German language both verbally and in writing. French and English are a plus in professional proficiency. You have experience in both the B2C and B2B markets. Customer Service is the responsibility of the Commercial Director.

What will you do as a Customer Service Employee at SPR Retail?

• you will advise customers both via email, chat, on the phone and physically in the showroom;
• together with the team, you improve customer satisfaction every day;
• you make quotations for our customers if necessary;
• you monitor customer reviews;
• keeping your product knowledge up to date;
• ensuring that any customer complaints are dealt with properly in accordance with the applicable procedures;
• keeping the showroom looking tidy at all times;
• you identify sales opportunities and proactively advise your manager if processes and/or information can be improved.

What do you bring?

We are looking for someone who can think in a service-oriented and commercial way and can translate this directly into action. Someone who works with colleagues and customers from a win-win mindset to achieve the best result for us and our customers. We expect someone with relevant sales and after-sales experience, seniority, technical knowledge, drive and entrepreneurship. For you, customers, opportunities, sales, quality and service are the ingredients of your ideal job!

What do we put in return?

• A varied and challenging position in a pleasant, professional and ambitious team in an internationally active company;
• A modern business building with spacious workplaces;
• An informal, no-nonsense and open corporate culture;
• A nice package of employment conditions with 25 vacation days, travel allowance and pension provision through the company pension fund for the retail sector;
• Opportunities to continue to develop both in terms of your competences and through professional training;
• A full-time but also a part-time filling of your position;
• An attractive employee discount on our attractive, already competitively priced products;
• Daily fruits;
• A pleasant Friday afternoon drink;
• Play table tennis or table football or just enjoy your lunch during the break in our canteen.

You have:

• MBO+ or HBO working and thinking level;
• Several years of work experience in a commercial and/or customer-oriented position, preferably in a technical environment or similar products we have in our range;
• A commercially driven attitude, you are result-oriented and can motivate, convince, direct and coach people;
• Excellent communication skills and the professional ability to communicate with customers (verbally and in writing) in Dutch, English and German. French is definitely an advantage;
• Affinity with technology and technical products and you quickly master product features.

Acquisition in response to these vacancy is not appreciated.