it support vacatures in Ede

The Senior IT Asset Administrator / IMAC Support is responsible for the IT Configuration Management database (CMDB) content and supports in other IT related administrative processes. The Senior IT Asset Administrator / IMAC Support is responsible for the IT storage inventory, reports, and documentation. The Senior IT Asset Administrator / IMAC Support is responsible for the onboarding, offboarding and move process of (new) team members, in relation to the needed hardware and (on-site) technical support.

• Responsible for the administration of the IT Configuration Management Database (CMDB) and ensure its accuracy
• Responsible for the administration of incoming and outgoing shipments to and from external vendors and internal customers
• Maintain equipment, device, asset, and license administration
• Conduct periodic reviews of the asset database and correct administration in IT support and service management systems
• Responsible for the administration the deprecated asset workstream and update inactive assets and accounts
• Responsible for the administration of database records of IT-related vendor portals, such as telecom vendors
• Storage room custodian, responsible for the correct storage and organization of IT inventory
• Provide hands-on assistance and guidance to end-users, effectively assisting in resolving their hardware related issues.
• Provision and maintain end-user assets and devices.
• Responsible to provide proactive end-user IT training (when needed) and supply training documentation.
• Support the facility team with IT moves, ensuring seamless technology transition during office relocations.
• Assist in mentoring and coaching members of the team
• Assign tasks and schedule (daily) workload
• Act as a reference point for questions and advice
• Identify and implement opportunities for improvement in processes, procedures and/or systems within department.
• Lead implementation of improvement in processes, procedures and/or systems.
• Suggest improvements in the efficiency and effectiveness of the department.

• MBO level diploma required
• Relevant IT technical training or certifications (ITIL preferred)
• A minimum of 1-year prior experience in a similar position
• Proven knowledge of maintaining an CMDB
• Work experience in an international environment
• Experience with IT service management tools (ServiceNow preferred)
• Knowledge of Excel pivot tables, filters and can work with CSV files

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• Optional hybrid model, including home office equipment and a working from home allowance
• Commuting allowance of €0,23/km or an NS Business card subscription
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
  • Attractive pension scheme (your contribution at 4%, ours at 12%)
  • €50 net monthly health insurance contribution
  • Two (paid) days per year dedicated to volunteering activities
  • Several fun company events and meaningful initiatives organized throughout the year