interim manager vacatures in Groningen (provincie)

Gaat dit over jou?

Vaardigheden die je goed kunt gebruiken voor deze job.

• Je bent klantgericht. Klant blij, jij blij. Je rust niet voordat iemands probleem is opgelost, stelt de juiste vragen en kunt goed luisteren.
• Je denkt commercieel. Jij ziet overal zakelijke kansen en hebt het lef om ervoor te gaan.
• Je spreekt begrijpelijke taal. Als je iets zegt, zorg je dat de ander het ook begrijpt. Je spreekt duidelijk en vlot, en kunt goed presenteren.
• Je krijgt mensen in beweging. Jij gelooft in je plannen en weet anderen daarvan te overtuigen. Zal wel door je aanstekelijke enthousiasme komen.
• Je weet wat er speelt. Als iemand lange voelsprieten heeft, ben jij het. Je weet precies hoe de interne lijnen lopen, bent tolerant en tactisch.
• Je weet wat je (beter) kunt. Jij wilt jezelf ontwikkelen, en weet al precies hoe je dat gaat aanpakken. Goed gemotiveerd. Go get 'em!

Jouw baan

As Manager of Operations Customer Service B2B SoHo, you play a key role in delivering an outstanding customer service experience for our B2B customers (Small Businesses Out of Home). Your mission is to empower customers with value-added products and exceptional service, enabling them to thrive in a digital-first world.You will lead the Customer Service B2B SoHo department, overseeing a team of more than 200 employees, plus an extra 100 employees at an external partner. Your focus will be on enhancing customer satisfaction, driving employee engagement, and improving cost efficiency.

Dit krijg je van ons

Werken als Interimmer bij VodafoneZiggo levert je meer op dan een betaalde factuur:

• Een snelle laptop met alle tools die je nodig hebt.
• Ruimte en vrijheid om met jouw expertise het verschil te maken.
• Keuze om 2 á 3 dagen vanuit huis te werken in plaats van op kantoor, plus een internetvergoeding.

Dit breng jij mee

This is what you do

The high expectations of our B2B customers and operational responsibilities makes this position interesting and challenging. You take full responsibility for the performance of the SOHO customer service department, ensuring excellence in quality, accessibility, and productivity. You set high standards for service and are committed to delivering exceptional value to our customers.

As a leader, you guide a team of people leads and professionals. You create an environment where agents can thrive, fostering a healthy workplace culture. Through coaching and support, you empower your team to reach their full potential and provide outstanding customer service.

You are part of the core team of the B2B Cops change program, which aims to place our advisors at the heart of everything we do. We are looking for a leader who can drive transformation and guide the team through change with vision and confidence."

Team up

As the Manager of Operations Customer Service B2B SoHo, you will be part of the B2B Customer Service Management Team and report directly to the Director of Customer Service B2B.

You will work closely with your peers in the B2B Customer Service Management Team, including the Manager of Customer Service Operations for Small, Medium & Large Enterprises, the Manager of the Incident Desk, and the Improvement Manager.

Collaboration is essential, both within the Mass Market Chain and the B2B Chain. You will actively engage with counterparts in Customer Journey Management, Product Owners, Partner Management, Delivery, Sales, IT, and Tech Ops to develop and implement the best business solutions for our customers.

Got what it takes

You prioritize the customer and set a high standard for service excellence. With a data-driven and performance-oriented approach, you effortlessly translate insights into strategy and action. You embrace a digital growth mindset and continuously seek opportunities for innovation.

With extensive experience in leading teams and driving transformations, you are an empathetic leader and a collaborative colleague. You are open-minded, innovative, and a true team player. Proactive and action-oriented, you take the initiative to create meaningful impact.

Additionally, you bring a strong combination of skills, including:

• 10+ years of experience in customer service roles
• Proven leadership in facilitating and coaching teams
• A customer-centric approach
• Strong stakeholder management and networking capabilities
• A highly collaborative mindset
• A passion for digital growth and continuous improvement
• Minimum of 2 days a week in Groningen
• Fluent in both english and dutch
• interim period approximately 6 months