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fresenius medical care vacatures

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8 vacatures

Job Post Details

Director, Global Repair Centers - job post

Fresenius Medical Care
(onderdeel van Fresenius Group)
3.3 out of 5
5232 Den Bosch
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Locatie

5232 Den Bosch

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PURPOSE AND SCOPE:

Provide strategic regional team leadership to repair shop technicians to deliver excellence in Technical Service provisions through supporting the organization’s growth targets. Ensure exceptional customer satisfaction by delivering high-quality and efficient technical support services, including warranty, repair/service, and evaluation for both internal and external FME customers. Maintain ISO compliance with relevant technical standards to meet the needs of identified customer resources.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Maintain the highest quality Technical Service to all customers in the region(s), ensuring that all planned and unplanned maintenance is achieved in a timely and efficient manner and documented accordingly.
  • Responsibility for overseeing resource time management and reviewing allocation of work for all repair shop technicians to meet customer Technical Service delivery requirements.
  • Interact with the relevant business teams, having a full understanding of the regional and company objectives.
  • Coordinate and assist in the implementation of technical upgrades of equipment and modifications where necessary.
  • Complete any TAM’s documentation and input the details onto the TAM system as and when required in accordance with documented SOP’s.
  • Perform standard and reactive service work for customers across the full product portfolio.
  • Assist the Head of Operational Technical Service in terms of the Technical Service customer and engineer support helpline, ensuring that all customer queries and complaints are handled in an efficient and professional manner.
  • Ownership and control over departmental complaints process ensuring that all systems and reporting requirements are met in an accurate and timely manner.
  • Handle and communicate service updates and technical bulletins both internally and externally ensuring the process remains compliant.
  • Ensure that all FME ‘Lean Service’ initiatives, processes and tools are observed and applied as directed.
  • Ensure that all Repair Shop and loan calibration / test equipment is monitored, controlled, and reported as directed.
  • Responsible for aspects of inventory control for the Technical Repair Shop, also ensuring that any return parts / equipment is processed correctly and in-line with SOP’s.
  • Maintain good working relationship with QC / Regulatory Affairs, and to liaise effectively with them when deviations or problems are encountered.
  • Ensure all that all Repair Shop administrative data is accurate and reported as directed.
  • Ensure that all SOP’s relative to the role are followed.
  • Support the business teams and participate in contract/business review meetings as appropriate, assisting in contract tender submissions as relevant in an accurate and timely manner.
  • Attain a high level of knowledge on products and systems in the FME business portfolio.
  • Translate overall product strategy into personnel development activities.
  • Promote 5S principles and standards and to continually appraise methods of working to produce greater efficiency and reduce cost.
  • Promote an efficient culture and ensure that all communication tools are utilized to be best in class.
  • Assist the Director of Technical Operations in the recruitment, training and development of staff as required.
  • Coordinate and assist in the implementation and support of any clinic IT infrastructure.
  • Review and implement any non-conformity and audit actions that may arise.
  • Oversee and participate in the acceptance and commissioning of new business awards, including the installation of all equipment to required timescales and standards.
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Travel will be required as needed. Estimated 10-20% of the time but can vary.

SUPERVISION:

  • May be responsible for the direct supervision of various levels of Central Operations staff.

EDUCATION:

  • Bachelor’s Degree required; Advanced Degree preferred

EXPERIENCE AND REQUIRED SKILLS:

  • 6+ years’ related experience.
  • 3+ years’ experience as a Manager; or 3+ years’ experience in a senior managerial role.
  • Demonstrated experience managing one or more departments.
  • Strong management skills with the ability to lead cohesive and productive teams.
  • Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

Excellent oral and written communication skills.

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