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Job Post Details

Customer Service and Claims Advisor (German and English Speaking) - job post

Acquis Insurance Management
1043 Amsterdam Westpoort
Vaste baan, Fulltime


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  • Permanent


1043 Amsterdam Westpoort

Volledige vacaturetekst

Acquis Insurance Management is a private equity backed insurance broker and administrator that specialises in providing insurance administration services for the finance and leasing industry across Europe. Acquis’ main administration centre is based in Newport, UK but it also operates a European office in Amsterdam, Netherlands through the group’s sister subsidiary company.

Acquis is a fast-growing, ambitious, multi-national business that is always looking for people who can make a difference. Our working culture is guided by a set of core values and we strive for excellence in all aspects of the business.

Working at Acquis provides an opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. We operate across Europe in 13 different countries; our richly diverse team originates from 17 different countries and, between them, our colleagues speak 18 different languages and we take every opportunity to celebrate our diverse backgrounds and cultures.

It’s an extremely exciting time to join Acquis as we pursue our ambitious growth strategy, and our current and future success is dependant on our most valuable resource; our people. It’s important that we create an environment where all our employees feel included and valued. We have a culture where success is celebrated, no matter how big or small.

Purpose of Role

To work as part of the Acquis Team, being the primary contact and service provider for our clients and their customers. Ensuring quality operational services are delivered to all our business partners and associates. To evaluate and settle claims within the delegated limits of authority, ensuring that customers receive an exceptional service at all times.

Key Responsibilities:

  • Answer customer service queries and record insurance information from customers, insurance brokers and insurance companies.
  • Ensure that all information provided is verified and recorded accurately within the Acquis system.
  • Maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times.
  • Support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners.
  • Deal with any complaints/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy.
  • Investigate and gather all necessary documentation/evidence required to verify any claim.
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation.
  • Notify customers of any delays with their claims.
  • Comply with recommendations made by insurer, and/or internal auditors.
  • Ensure that complaints are handled in accordance with FCA and insurers guidelines.
  • To carry out any additional duties which the company may require from time to time.

Personal Requirements/Skills Required

  • Fluent in German (oral, reading & written) as well as English.
  • Ability to work as part of a team and on an individual basis
  • Customer Service orientated
  • Good Communication Skills
  • Self-motivated with strong organisational skills
  • Strong attention to detail
  • Conflict resolution skills
  • Problem solving skills
  • Experience of complaint handling

Employee Benefits

  • 25 days Annual Leave (with the option to buy and sell more)
  • Incentive Bonus Scheme based on performance
  • Commuter expenses
  • Company Pension Scheme – up to 5% employee and employer contributions
  • Access to Occupational Sick Pay
  • Comprehensive Performance and Development Framework
  • Social Events Committee
  • ‘Refer a friend’ bonus scheme (1000 EUR per referral)
  • Long service awards

Job Types: Full-time, Permanent

Work Location: In person

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