Zoekresultaten

Customer Service Representative

24-40 hours per week

Hilversum or remote / hybrid

Are you an enthusiastic multitasker with a passion for customer service and beauty? Do you want to work in a dynamic, fast-growing environment and contribute to the international growth of a brand that customers love? Are you fluent in French and English, communicative, and passionate about beauty and delivering a best-in class customer service? Then Pink Gellac is looking for you!

As a Customer Service Representative, you will be in daily contact with our customers in Europe. Come work at Pink Gellac and be part of our colourful adventure!

Introduction Pink Gellac gives colour to everyday life, empowering our wearers to express themselves and feel confident. We offer salon quality gel polish, making a gel polish manicure accessible to all. We sell starter kits and more than 270 colours via our own website and our Pink Gellac Colour Boutiques. As we sell directly to our customers, a perfect customer experience is ensured through premium products and best in class service and support.

Pink Gellac is the market leader in gel nail polish in the Netherlands and Belgium and expands fast in Europe and the US.

To strengthen our customer service in countries outside of Belgium and The Netherlands we are looking for an enthusiastic and multilingual Customer Service Representative.

Organization

Our charming office villa is located in Hilversum. At this location a team of 50 colleagues (Management, Finance, HR, Operations, Marketing, Digital, Product Development, and Customer Service) make sure to give our customers the best product & brand experience. We have a production facility nearby in Baarn where our products are made, and we have an enthusiastic team that staffs our beautiful stores. We currently have 13 boutiques in the Netherlands, Belgium, and France.

Pink Gellac is committed to make a positive impact on people and the planet and we have a clear sustainability roadmap to deliver upon this commitment. Pink Gellac is B Corp certified and thus part of a community a movement of companies that are using the power of business to build a more inclusive and sustainable economy.

What will you do?

As a Customer Service Representative at Pink Gellac, you are the main point of contact for our customers. You will provide them with the best customer service and assist with questions regarding products, orders, and deliveries. You will also ensure phone availability for our French speaking customers.

Your responsibilities?

• Deliver excellent service to our customers via email, WhatsApp, and phone. Maintain and update customer communication via social media and marketplaces. Assist with product inquiries, order processing, and troubleshooting. Ensure customer satisfaction through friendly and efficient communication. Collaborate with team members to enhance the customer experience. Stay updated on our product offerings and company policies.

What are we looking for?

• The ideal candidate speaks fluent French and English, with a good command of Dutch as a plus.
• A strong communicator who enjoys connecting with people. Flexible to work in the evenings and weekends. Eager to learn and grow within our vibrant team. Experience in customer service is a plus, particularly in the beauty industry.

What do we offer?

• A dynamic, fast-growing work environment at an innovative company. Flexible hybrid working arrangements that fit your lifestyle, including the ability to work from home

which could be from France, Belgium or The Netherlands, with the requirement to attend the monthly team meeting in the office at least once a month. *

• Flexible hours (24-40 hours per week). The opportunity to play an important role in our international expansion. Competitive salary and good secondary employment conditions. Opportunities for personal and professional development.

Application

AT PINK GELLAC, WE STRONGLY BELIEVE IN THE POWER OF DIVERSITY AND INCLUSION.

We are convinced that a diverse and inclusive work environment leads to greater creativity, innovation, and success. We welcome and value the unique perspectives and experiences of all our employees. With us, you have the chance to be yourself and fully showcase your talents, regardless of your background, gender, age, ethnicity, religion, sexual orientation, or any other characteristic that makes you unique. When qualifications are equal, we prefer to hire someone who belongs to a group that is currently underrepresented in our workforce.

Are you the customer-oriented, multilingual star we are looking for? Please send your CV and a cover letter to sanne.hagen@pinkgellac.com as soon as possible.

*All travel expenses will be fully reimbursed.

Job Type: Full-time

Ability to commute/relocate:

• 1217 HS Hilversum: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• 2year: 1 year (Preferred)

Language:

• french (Preferred)
• english (Preferred)

Work Location: In person