customer success manager vacatures in Amsterdam

The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.

About the Role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Location Requirement

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

Responsibilities:

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications:

• 2-4 years of affiliate marketing or digital advertising experience required
• Experience using Everflow or other affiliate tracking platform a big plus
• Strong analytical background and a good grasp of internet technologies
• Background in Ad Operations, Customer Success, Technical Customer Support ideal
• High proficiency in English
• University Degree/Bachelors

Compensation

• Annual Base Salary: €50,000 - €55,000 (Holiday pay included)
• Bonus potential
• Pension
• Equity

Benefits

• Unlimited Paid Time Off
• Health Insurance Stipend
• Wellness Stipend
• Cell Phone Stipend
• Annual Home Office Stipend
• Annual Education Stipend
• Employee Referral Bonus

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.

Job Type: Full-time

Pay: €50.000,00 - €55.000,00 per year

Application Question(s):

• Do you have experience in Affiliate or Digital Marketing?
• Are you currently located in the Netherlands? (This role is a hybrid role that requires two days in-office)

Language:

• English (Required)

Work authorization:

• Netherlands (Preferred)

Work Location: Hybrid remote in 1018 Amsterdam Centrum