customer service manager vacatures in Rotterdam

Customer Support Manager - Implementation

Are you full-time available as a Customer Support Manager and eager to take part in implementing a new customer at our 100,000 square meter warehouse with 350 employees?
Take the next step in your career with us as a Customer Support Manager, where you will grow both professionally and personally with a steep learning curve. At our new location in Puttershoek, you will further advance the Consumer Product division and gain firsthand experience in the dynamic world of our international supply chain solutions. Together with your team of Customer Support Specialists and Customer Support Officers, you are responsible for the new customer. Your expertise in building and motivating teams will be crucial. With this implementation, you have the unique opportunity to redesign the organization with your team. How exciting is that?

We’re on it! Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!

YOUR TASKS

• Handling daily operational issues and solving recurring problems with carriers.
• Coordinating the implementation of new customers and transportation arrangements.
• Managing and coordinating tickets related to transportation issues.
• Support the team and act as escalation point to handle transport delays and issues and take corrective actions in consultation with the client and the carriers
• Staying informed about market trends, new products, and innovative transportation methods.
• Making strategic decisions and planning future improvements based on market insights.
• Ensuring the availability of staff, both quantitatively and qualitatively, and supporting supervisors in managing their teams.
• Maintaining contact with customers regarding issues and necessary actions, and serving as an escalation point for internal and external stakeholders.
• Identifying opportunities to expand services offered to existing customers and working on process improvements with your teams.

YOUR PROFILE

• A completed Bachelor's degree, preferably in Logistics, Technical or Business Administration
• 5 years experience, preferably in logistics, medical or production industry, leading and taking part in projects
• You are skilled in order management monitoring (inbound, outbound, transport)
• Ability and willingness to search out for and implement/realize own business improvements
• Knowledge of products and services of the client (Supply Chain Management)
• Knowledge of the Service levels agreed with the client.

WE OFFER

• A salary between €3,300 and €5,876. We top it off with 8% holiday allowance, a fully paid retirement plan and discounted gym memberships
• We offer a performance bonus

• 25 paid vacation days, possibility to extend these to 28 vacation days • Versatile working environment with creative freedom, flat hierarchies and an open corporate culture

• Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility
• Good development opportunities at a growing logistics location.

About Us – We’re on it!

Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our customers around the world every day. How do we do it? With our special spirit: We're on it!

Our shared vision as a global team: to become the international supply chain company with the strongest customer orientation and focus on people and technology. As a strategic growth partner to our customers in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we rely on cloud-based e-commerce and IT platforms and state-of-the-art automation technology to realize complex, global supply chain solutions.

17.000 Colleagues

+100 Locations

17 Countries

We want to be a fair and inclusive employer and value the different perspectives of our employees, which contributes to the diversity of our company.

We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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