Imagine a world where every interaction feels effortless. That's what we strive for at CM.com. The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again, placing AI at the core of our mission.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations.

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do

Selling tickets is just the start; we understand that! Discover the magic of visitor data and reach your visitors with personalized communications on their favorite channels and devices. Offer visitors a unique experience that goes beyond the actual visit and create the ultimate visitor experience through 1-on-1 communication with the conversational commerce solutions of CM.com.

To achieve this mission, we are seeking an Account Manager to manage and grow our relationships with customers in the Dutch Leisure Industry! You will be responsible for maintaining and expanding our partnerships with museums, experiences, zoos, and theme parks by focusing on contract renewals, upselling, cross-selling, customer retention, and satisfaction. Through your expertise, you will help clients optimize their processes, enabling them to provide their visitors with a seamless and memorable experience while growing the Live Business of CM.com.

Furthermore, you will:

• Build and maintain strong relationships with existing customers, ensuring their satisfaction and loyalty to CM.com’s solutions.

• Proactively manage contract renewals and identify opportunities for upselling and cross-selling to drive additional value for customers.

• Collaborate closely with Customer Success Managers to ensure a seamless customer experience and maximize client success.

• Act as a trusted advisor to clients, understanding their needs and providing tailored solutions to help them achieve their goals.

• Monitor customer feedback and industry trends to identify opportunities for improvement and innovation in our offerings.

• Work with internal teams to ensure customer requirements are met and to continuously improve our products and services.

• Contribute to the overall growth of the Museums & Parks team by driving customer retention and expanding existing accounts.

What makes this role exciting?
As an Account Manager, you’ll play a pivotal role in shaping the success of our customers and the growth of CM.com’s Live Business. You’ll have the opportunity to work with some of the most exciting organizations in the Dutch Leisure Industry, helping them create unforgettable visitor experiences while building long-term partnerships.

If you’re passionate about customer success, have a knack for identifying growth opportunities, and thrive in a dynamic and innovative environment, we’d love to hear from you!

Feel connected to our CM.com shared values:

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change.

Additionally, you ideally have:

• A bachelor's or master’s degree;

• Multiple years of commercial experience in the leisure business

• Experience in online ticketing software, POS systems or similar solutions

• A network within the museums, theme parks and attractions market. Which is a huge plus!

• Residence within commuting distance from our Amsterdam office

• Fluency in English and Dutch

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Benefits of working at CM.com

Your CM.com journey starts with the 3-day Global Onboarding at our Breda HQ. Dive deep into our organization, the four business units, our unique culture, and connect with your colleagues from all over the world.

As a CM.com Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses

• Invest in your future: A solid pension plan

• Take your time off: You are entitled 28 days of annual leave per annum, based on a 40-hour work week

• Own your success: Become a shareholder with our Employee Share Purchase Program

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!