bestseller vacatures

Here at BESTSELLER our Customer Service Team is fundamental to the success of our business. Via email and live support, we serve and support customers across the world in 10+ languages. We take pride in ensuring a seamless and quality-focused customer experience, constantly looking for ways to improve our services across all BESTSELLER E-Commerce brands and beyond.

As a Danish Customer Operations Agent, you will be part of our energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.

RESPONSIBILITIES

• Communicate via different channels (chat, WhatsApp, e-mail, phone and through partners)
• Investigate inquiries using internal and external stakeholders and systems
• Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
• Be able to process orders through various systems
• Make claims
• Process refunds
• Identify fraudulent behavior
• Attend meetings and trainings to ensure knowledge is up-to-date
• Translate text for customer contacts on an ad-hoc basis
• Be a team player and assist colleagues when needed
• Raise any areas of improvement with your Customer Operations Senior

SKILLS/EXPERIENCE

• Fluent in English and Danish are mandatory. Additional languages are a plus
• Excellent communication and interpersonal skills
• Interest in fashion and you are preferably an avid online shopper
• Experience in previous customer service or similar environments are a big plus

YOUR PROFILE

In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, and process-driven and strongly focus on building and maintaining successful customer loyalty.

We put a strong emphasis on great teamwork, the right candidate will be loyal, helpful, and enjoy being part of a strong and fun team where you’re always ready to make an extra effort when needed. You have an optimistic mindset and can keep up the good spirit in a busy and sometimes unpredictable work environment.

This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands.
Please note we are only looking for a full-time employee.

WHAT WE WILL BRING YOU

• An extensive discount on all BESTSELLER brands
• The possibility to be added to our collective health insurance or an allowance of € 150 gross per month.
• Tax benefit to your sports membership subscription.
• Work 37 hours a week
• 27 holidays per year based on a full-time workweek. Option to buy 5 additional days!
• A daily healthy lunch in the office
• Free consultations with psychologists and lifestyle coaches (OpenUp).
• A culture of trust, autonomy, and continuous feedback that contributes to a positive impact.
• Plenty of opportunities for professional and personal development.

About BESTSELLER E-Commerce
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.