bartsparts vacatures

ORDER FULFILLMENT & CUSTOMER SERVICE SPECIALIST GERMAN - PART TIME / FULL TIME

Do you enjoy working in an international eCommerce environment? Are you an enthusiastic team player and fluent in German? If so, we would love to hear from you!

About the company:

BartsParts is the leading e-commerce platform for spare parts in expanding industries, with a growing portfolio of 2.8 million products. Our platform connects inventory of spare parts from partners throughout Europe, allowing them to sell obsolete and slow-moving items in our online shop. Our platform promotes these products as a complete catalog for our customers.

We are a dynamic company and we are looking for driven individuals to join us in growing the business and taking on new challenges.

About the role:

We are looking for an Order Fulfillment & Customer Service Specialist to provide exceptional service to our direct customers located in various EU countries. As a Customer Service Specialist, you will:

• Take care of order fulfillment within our ERP platform and ensure orders are fulfilled accurately and promptly.
• When needed, proactively engage by phone and/or email with customers and partners to swiftly address issues with timely solutions.
• Address customer queries and claims by collaborating with our suppliers, other internal teams and third-party logistics providers.
• Maintain a commitment to delivering exceptional customer service by continuously improving our operations.

You:

• Are driven and proactive with strong customer focus.
• Are fluent in English and German -any other European language is a plus-.
• Are comfortable with using multiple cloud-based systems, such as ERPs, Ticketing tools, eCommerce platforms, and basic Microsoft/ Google software (Mainly documents and Spreadsheets).
• Have a good eye for detail and a creative problem-solving mindset.
• Preferably, have 1 to 5 years of customer service experience (Experience is not mandatory, if you are willing to learn, we want to hear from you)
• Are a team player but can also work independently if needed.

Benefits

• Part-time contract up to full time (24 hours minimum, working hours to be discussed based on your availability: Monday to Friday (office hours) and optional to also work during weekends
• 7 months contract leading to permanent contract if performance meets expectations.
• Up to 40% work-from-home option (after completing basic training and proven results).
• Public Transport allowance.
• International exposure.
• Dynamic work environment with supportive teams.

If you are interested, please submit your resume and a motivational letter.

Join us and be part of our winning team!

Job Types: Full-time, Part-time

Expected hours: 24 – 40 per week

Ability to commute/relocate:

• 2315 RZ Leiden: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Order Fulfillment: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• English (Required)
• Dutch (Preferred)
• German (Required)
• French (Preferred)
• Any other European language (Required)

Work Location: Hybrid remote in 2315 RZ Leiden