administrative assistant vacatures in Veenendaal

Are you looking for an administrative position and do you speak German? Then check out this Order Desk Assistant vacancy in Tiel!

Napoleon is North America’s largest privately owned manufacturer of quality wood and gas fireplaces (inserts and stoves), gourmet gas and charcoal grills, outdoor living products and heating and cooling products. The company is a fast-paced, growing company who is recognized in the industry for quality, innovation, performance and design.

Napoleon has more than 1000 employees worldwide. The head office is located in the Netherlands, Tiel. Here you work together with a team of 90 employees. Furthermore, this company has a dealer and distributor base throughout North America, Europe and Asia.

The company leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Their award-winning products offer a best-in-class experience for all customers’ home comfort needs. While being proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

As an Order Desk Assistant, In this role, you will anticipate and meet customer needs by providing the highest level of service to all dealers from initial contact to delivery. You will process and support orders and inquiries coming in through all channels (email, phone and portals) within set expectations.

What you’ll do:

• Accurately enter orders into the system received via phone, email, or portals.
• Respond to dealer inquiries regarding invoices, products, pricing, availability, shipping, and more, in a professional and timely manner.
• Inquiries may come in through phone, email, or a ticket system.
• Handle both inbound and outbound calls with dealers, always aiming to create a positive experience.
• Anticipate dealer needs and provide them with the best possible delivery estimates using available tools.
• Address and resolve order-related complaints through the ticket system, escalating complex issues to the appropriate department or team lead when necessary.
• Stay up-to-date with product knowledge, system updates, and customer service techniques by participating in training sessions and team meetings.

• Effective written and verbal communication skills in German.
• Knowledge of the Dutch or Englisch language is an advantage.
• Familiar with customer service in general.
• Proficiency in MS Office with advanced experience of MS excel and Outlook.
• Excellent communications skills.
• Ability to identify problems, visualize and implement best solutions.
• Attention to detail and accuracy in data entry.

• Full-time job, 40 hours per week.
• 26 vacation days + 1 ADV day.
• Hybrid work: 60% in the office, 40% from home.
• You accrue pension, 2/3 of which is covered by the company
• Access to an e-learning platform to contribute to your development.
• Good staff discounts on the product range and discounts on your gym membership or new bike.
• Fruit at work, tasty drinks from the iTapToo machine, Friday afternoon drinks and the activities committee organizes a fun activity four times a year!

Fore more information about this vacancy you can call to Danique van Houte at 06-19803165.

Are you, or do you know somebody who is, interested in the vacancy of Order Desk Assistant? Please send your CV and motivation via the apply button or send a e-mail to danique@go-office.nl!

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